That is unfortunate, but I do appreciate the free week comp and I'll be sure to put in a ticket for that.
Thanks to your post, I checked out the backup data. Indeed 2 days of progress lost. But that is better than a full restart that I thought I was dealing with.
A new day, a new issue eh?
Attempted to log into my server today via steam and it says the server is unavailable. No prob, jump on to control panel here on SS and perform the usual fix - Update + Validate. The web pages says restart is done and I try to log in again with the same results. Double check IP & port and notice it's changed. Strange... I still see my other server on the old IP up and running. Well enough, I suppose. Try logging into the new IP and it works but it's also a fresh start / wiped server. Is this a known issue as of today? Anyone else have two servers, but only control of the new IP and clean server?
IP's:
Old - 216.244.86.142:38915
New - 149.56.241.80:38615
Should I be expecting my old save file to be transitioned over or is this a mistake during the recent round of attempts to fix things?