Terra

Were they able to get you back to your original location and IP without wiping the server? Or are you still waiting on it to be resolved as well? Thanks for the reply now I know I'm not the only one dealing with it.

Last night I was informed my server randomly shut down on the players. Logged in to check it out and was told that an employee was intervening with the server. Put a reply to an open ticket to ask why and thought nothing of it. However after trying to log in this morning, I am finding that I cannot log into the server at all as it is being shown offline https://arkservers.net/server/167.114.209.25:17516everywhere but the control panel. After logging into my Control Panel for the server I see that my location has been changed from Dallas to Germany and it seems as though the IP has randomly changed as well. I thought I would go change the location and make it a simple fix, but when I try to do that I receive a warning message that the server will be wiped and to save the data from the FTP files. Well unfortunately it seems after the issues last night and changes that were made I am no longer able to access the FTP files. I want to go back to the original location and IP so that other players and I are once again actually able to access my server without wiping it. I still have not been informed as to why these changes were made. Game Server ID: 12313 Email: [email protected] Ticket Numbers: 695611 121424 (One ticket asking about the intervening the other addressing the location change) Having the server down for over a day is already going to drive off players. If i add a wipe on top of that it will be worse. Not having a good experience with this host service so far.