Obscurity

I'll forward my original email.

If you would like I can forward the original. I don't understand whats so hard to comprehend, I sent confirmation as per the previous posts, the prior post showing the email for further proof. The website has confirmation the invoice has been paid that can be used to verify. I just can't fathom why something so simple to verify and fix and I'm still having to find creative ways to communicate this point 6 hours after the original post.

Joe <[email protected]> Jul 7 (2 days ago) to Support I've paid the invoice. Thank for being expedient in these matters, have a wonderful day. On Jul 7, 2015 2:15 PM, "Support" <[email protected]> wrote: -- REPLY ABOVE THIS LINE -- Dear Joseph , A 100 slot server is . I changed your $ to $. Let me know when it is paid and i will upgrade your server within 24 hours. ---------------------------------------------------- Sincerely, Peter Quadro, Supervisor ---------------------------------------------------- ** NEW! Survival Launcher: http://survivallauncher.com ** [ Check out our free Arma 2:OA and Arma 3 launcher! ] ** News: https://survivalservers.com/sspanel/user/?news ** [ Log in to your panel and click News ] ** Twitter: https://twitter.com/SurvivalServers ** [ Follow us for the latest updates ] ** Community Forum: http://survivalservers.com/forum/ ** [ Get answers from the community ] ** Wiki: https://survivalservers.com/wiki/ ** [ Server set up guides and FAQ ] You can reply to this email directly or login to your account to reply to this message.

If you read my initial post, you can deduce A. The client payed B. The client sent confirmation. I believe there is a loss in the lines of communication. I have the emails if you'd like me to post them for reference and a payement confirmation for the times I refered to earlier. What I would like to know is this going to be resolved since you have been payed and confirmation has been made (email and forum post), and we collectively figured out there was an issue with lost communication . I do not want to waste your time nor do I appreciate my time being wasted.

Yes sorry about that, the ticket number is 507921.

I requested a server upgrade on the 6th of July. The 7th of July I was contacted and given an invoice which was paid at 2:17 pm and a 24-hour eta. I replied to confirm payment. It is now the 9th and have yet to be contacted with any update on the situation.