Nick

If you are having this issue, you can directly email us at [email protected]!

What method did you use to edit the configuration file? If this is still an issue please submit a ticket and we can reload the config and reapply the settings for you.

Unfortunately there is no way, however you can run a save command if you are an Admin on the server! You also can restore a back up from within the SavedArks section, as ARK makes some that are stored in that directory. See our Wiki post regarding that here: https://survivalservers.com/wiki/index.php?title=ARK:_Manual_Restore_Backup

Hello all! The much anticipated release of A20 to the stable build is live today (12/21/21) In order to get your server set up on the latest stable build, you will likely need to manually delete the SteamCMD folder via FTP and then force an update on order to force the server to the latest version. If that does not work, a full clean install may be needed. As of the A20 build, the world size needs to be set to 6144 at the smallest! Now that the stable build is live, we will be configuring the default world size to 6144, however we have not got around to it, so manually setting the world size of 6144 or greater in the control panel will need to be done.

When renting a new server, be sure to select the "Yes, Run Update" option in the game update drop down menu, then press the large green "Save Settings and Restart" button on the bottom of the page! That will install the files needed for the first boot and get your server online!

Please submit a support ticket and we can help you out, I cannot find a server under the forum username.

Please submit a support ticket and we can get this updated to the latest build for you!

Please review our wiki here and make sure the settings are configured correctly, if you are still having issues, please submit a support ticket.

Using FTP, you can simply delete the "Saves" folder which houses your save, then run an update/validate!

Please submit a support ticket so we can help.

Unfortunately our servers do not support the Gamepass edition of ARK.

Please submit a support ticket and we can get you updated!

When renting a new server, be sure to select the "Yes, Run Update" option in the game update drop down menu, then press the large green "Save Settings and Restart" button on the bottom of the page! That will install the files needed for the first boot and get your server online! I have done this for you, the server should be ready shortly.

No worries, you are very welcome.

In the control panel, under the "Map" drop down section, you can choose any available map you would like. Then you can select the "Yes, Run Update" option in the "ARK Update" drop down window, and press the large green "Save Settings and Restart Game Server" button at the bottom of the panel!

Please submit a support ticket so we can correct the issue, I am not sure why this would have occurred, but we will likely want to clean install the server config files.

Refer to our wiki post: https://survivalservers.com/wiki/index.php?title=7D2D_Server_Config It should have proper links to WinSCP!

Refer to the wiki post here: https://survivalservers.com/wiki/index.php?title=7D2D_Server_Config You will want to use WinSCP and Notepad ++ to edit the config files!

I replied to your ticket about 3 hours ago, I pushed the update to the server for you. Are you still not seeing a reply on the ticket?

I did not see that question, do you use the modify config tool or do you use the Advanced config section?

Lost Island map is active in the control panel!

The map is ready to go!

Please refer to this post!

Taking care of it now!

Try selecting the "Clean SteamCMD Folder" check box and then apply an update. If that does not work, please submit a support ticket so we can look into this!