Sviliss

As the title says, I am unable to start my ARK server due to the "Staff intervention" message. I purchased my server yesterday and put in a ticket because the game version was not updating but that was fixed relatively quickly. I've been unable to use my server for nearly 4 hours now and this is during the period of 5pm onward, when all of my friends are actually available to play due to our schedules. I haven't had a support ticket response yet but I'd like to know if there's a way to expedite the process because including yesterday's issues this is over 5 hours of downtime in less than 48 hours. My server ID is #111609 if that helps