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Transfer in cluster to genesis 2 not working properly


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I setup a crystal Isle server recently, and my group has been playing on it, well one of our members decided to pay for genesis 2 server as a cluster for us so we set it all up. We have it where it allows uploads, and downloads of survivors on both servers (aka the options aren't checked). However it will not allow us to use our survivors we're trying to transfer to genesis 2. Keeps asking us to create new ones for that map. Transfering the opposite way seems to work fine as well. I put in a ticket, but the issue still persists when it shouldn't. Am I missing something?

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