Why does this host feel the need to restrict what customers can do with an FTP? Let customers access the save folder themselves instead of ONLY using the .zip method or support tickets. If some customers want to do it that way fine, but don’t limit everyone because you guys think SOME people find using a FTP difficult. So much time could be saved if world saves, admin list, banned list, and whitelists could be accessed by the CUSTOMER. Why do you guys need to have so much control? Stop assuming