Our server is down and refusing to come back up with the following in the logs:
Log file open, 03/23/17 12:05:02
LogPlatformFile: Not using cached read wrapper
LogInit:Display: RandInit(978047516) SRandInit(978047517).
LogTaskGraph: Started task graph with 3 named threads and 7 total threads with 1 sets of task threads.
LogModManager: Starting mod runtime module.
LogInit: Version: 4.12.5-26269+ue412-dw-TestBranch-osl
LogInit: API Version: 2992821
LogInit: Net Version: 26269
LogDevObjectVersion: Number of dev versions registered: 13
LogDevObjectVersion: Dev-Blueprints (B0D832E4-1F89-4F0D-ACCF-7EB736FD4AA2): 3
LogDevObjectVersion: Dev-Build (E1C64328-A22C-4D53-A36C-8E866417BD8C): 0
LogDevObjectVersion: Dev-Core (375EC13C-06E4-48FB-B500-84F0262A717E): 1
LogDevObjectVersion: Dev-Editor (E4B068ED-F494-42E9-A231-DA0B2E46BB41): 2
LogDevObjectVersion: Dev-Framework (CFFC743F-43B0-4480-9391-14DF171D2073): 6
LogDevObjectVersion: Dev-Mobile (B02B49B5-BB20-44E9-A304-32B752E40360): 0
LogDevObjectVersion: Dev-Networking (A4E4105C-59A1-49B5-A7C5-40C4547EDFEE): 0
LogDevObjectVersion: Dev-Online (39C831C9-5AE6-47DC-9A44-9C173E1C8E7C): 0
LogDevObjectVersion: Dev-Physics (78F01B33-EBEA-4F98-B9B4-84EACCB95AA2): 0
LogDevObjectVersion: Dev-Platform (6631380F-2D4D-43E0-8009-CF276956A95A): 0
LogDevObjectVersion: Dev-Rendering (12F88B9F-8875-4AFC-A67C-D90C383ABD29): 2
LogDevObjectVersion: Dev-Sequencer (7B5AE74C-D270-4C10-A958-57980B212A5A): 0
LogDevObjectVersion: Dev-VR (D7296918-1DD6-4BDD-9DE2-64A83CC13884): 0
LogInit: Compiled (64-bit): Mar 22 2017 17:30:38
LogInit: Compiled with Visual C++: 19.00.24215.01
LogInit: Build Configuration: Test
LogInit: Branch Name: ue412-dw-TestBranch-osl
LogInit: Command line: "ConanSandbox?Multihome=163.172.78.72?Port=41115?GameServerQueryPort=41116?MaxPlayers=30?AdminPassword=" -log
LogInit: Base directory: C:/sspanel/gameservers/conanexiles/21941/ConanSandbox/Binaries/Win64/
LogInit: Installed Engine Build: 0
LogOnline:Display: STEAM: Loading Steam SDK 1.38a
LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
LogInit: Presizing for max 8388607 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool.
LogInit: Object subsystem initialized
[2017.03.23-19.05.03:166][ 0]LogInit: Selected Device Profile: [WindowsServer]
[2017.03.23-19.05.03:166][ 0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsServer]
[2017.03.23-19.05.03:202][ 0]LogInit: Computer: SD-113666
[2017.03.23-19.05.03:202][ 0]LogInit: User: Administrator
[2017.03.23-19.05.03:202][ 0]LogInit: CPU Page size=65536, Cores=16
[2017.03.23-19.05.03:203][ 0]LogInit: High frequency timer resolution =2.048409 MHz
[2017.03.23-19.05.03:203][ 0]LogMemory: Memory total: Physical=127.9GB (128GB approx)
[2017.03.23-19.05.03:203][ 0]LogMemory: Platform Memory Stats for WindowsServer
[2017.03.23-19.05.03:204][ 0]LogMemory: Process Physical Memory: 184.92 MB used, 184.92 MB peak
[2017.03.23-19.05.03:204][ 0]LogMemory: Process Virtual Memory: 206.66 MB used, 206.66 MB peak
[2017.03.23-19.05.03:204][ 0]LogMemory: Physical Memory: 24103.77 MB used, 130978.34 MB total
[2017.03.23-19.05.03:205][ 0]LogMemory: Virtual Memory: 451.67 MB used, 134217728.00 MB total
[2017.03.23-19.05.03:231][ 0]LogTextLocalizationManager: No specific translations for ('en-US') exist, so ('en') translations will be used.
[2017.03.23-19.05.03:395][ 0]Dreamworld:Display: Dreamworld project: CSAND
[2017.03.23-19.05.03:395][ 0]Dreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64
[2017.03.23-19.05.03:396][ 0]Dreamworld:Display: Dreamworld platform: x64
[2017.03.23-19.05.03:396][ 0]Dreamworld:Display: Dreamworld revision: 26552
[2017.03.23-19.05.03:396][ 0]Dreamworld:Display: Dreamworld snapshot: 10912
[2017.03.23-19.05.03:397][ 0]Dreamworld:Display: Dreamworld branch: ConanSandbox_Test
[2017.03.23-19.05.03:638][ 0]LogAssetRegistry: FAssetRegistry took 0.2414 seconds to start up
[2017.03.23-19.05.03:643][ 0]LogPackageLocalizationCache: Processed 3 localized package path(s) for 2 prioritized culture(s) in 0.003545 seconds
[2017.03.23-19.05.03:758][ 0]LogInit: Selected Device Profile: [WindowsServer]
[2017.03.23-19.05.03:780][ 0]LogUObjectArray: 34137 objects as part of root set at end of initial load.
[2017.03.23-19.05.03:780][ 0]LogUObjectAllocator: 6658928 out of 0 bytes used by permanent object pool.
[2017.03.23-19.05.03:780][ 0]LogUObjectArray: CloseDisregardForGC: 0/0 objects in disregard for GC pool
[2017.03.23-19.05.03:781][ 0]LogModuleManager:Warning: ModuleManager: Module 'XAudio2' not found - its StaticallyLinkedModuleInitializers function is null.
[2017.03.23-19.05.03:793][ 0]LogWmfMedia: Failed to load mf.dll
[2017.03.23-19.05.03:793][ 0]LogWmfMedia: Failed to load required Windows Media Foundation libraries
[2017.03.23-19.05.03:793][ 0]LogWindowsMoviePlayer: Could not load mf.dll. Library not found.
[2017.03.23-19.05.03:794][ 0]LogWindowsMoviePlayer: Could not load mfplat.dll. Library not found.
[2017.03.23-19.05.03:794][ 0]LogWindowsMoviePlayer: Could not load mfplay.dll. Library not found.
[2017.03.23-19.05.03:816][ 0]ConanSandbox:Display: Server already running, please close previous instance.
[2017.03.23-19.05.03:816][ 0]LogWindows: FPlatformMisc::RequestExit(1)
[2017.03.23-19.05.03:816][ 0]Log file closed, 03/23/17 12:05:03
We have raised a ticket about 45 minutes ago and were wondering is there an defined SLA for ticket response times and how long is it going to be before someone looks in to this.
"Server already running, please close previous instance." crash after latest patch
in Conan Exiles
Posted
Hi,
Our server is down and refusing to come back up with the following in the logs:
Log file open, 03/23/17 12:05:02 LogPlatformFile: Not using cached read wrapper LogInit:Display: RandInit(978047516) SRandInit(978047517). LogTaskGraph: Started task graph with 3 named threads and 7 total threads with 1 sets of task threads. LogModManager: Starting mod runtime module. LogInit: Version: 4.12.5-26269+ue412-dw-TestBranch-osl LogInit: API Version: 2992821 LogInit: Net Version: 26269 LogDevObjectVersion: Number of dev versions registered: 13 LogDevObjectVersion: Dev-Blueprints (B0D832E4-1F89-4F0D-ACCF-7EB736FD4AA2): 3 LogDevObjectVersion: Dev-Build (E1C64328-A22C-4D53-A36C-8E866417BD8C): 0 LogDevObjectVersion: Dev-Core (375EC13C-06E4-48FB-B500-84F0262A717E): 1 LogDevObjectVersion: Dev-Editor (E4B068ED-F494-42E9-A231-DA0B2E46BB41): 2 LogDevObjectVersion: Dev-Framework (CFFC743F-43B0-4480-9391-14DF171D2073): 6 LogDevObjectVersion: Dev-Mobile (B02B49B5-BB20-44E9-A304-32B752E40360): 0 LogDevObjectVersion: Dev-Networking (A4E4105C-59A1-49B5-A7C5-40C4547EDFEE): 0 LogDevObjectVersion: Dev-Online (39C831C9-5AE6-47DC-9A44-9C173E1C8E7C): 0 LogDevObjectVersion: Dev-Physics (78F01B33-EBEA-4F98-B9B4-84EACCB95AA2): 0 LogDevObjectVersion: Dev-Platform (6631380F-2D4D-43E0-8009-CF276956A95A): 0 LogDevObjectVersion: Dev-Rendering (12F88B9F-8875-4AFC-A67C-D90C383ABD29): 2 LogDevObjectVersion: Dev-Sequencer (7B5AE74C-D270-4C10-A958-57980B212A5A): 0 LogDevObjectVersion: Dev-VR (D7296918-1DD6-4BDD-9DE2-64A83CC13884): 0 LogInit: Compiled (64-bit): Mar 22 2017 17:30:38 LogInit: Compiled with Visual C++: 19.00.24215.01 LogInit: Build Configuration: Test LogInit: Branch Name: ue412-dw-TestBranch-osl LogInit: Command line: "ConanSandbox?Multihome=163.172.78.72?Port=41115?GameServerQueryPort=41116?MaxPlayers=30?AdminPassword=" -log LogInit: Base directory: C:/sspanel/gameservers/conanexiles/21941/ConanSandbox/Binaries/Win64/ LogInit: Installed Engine Build: 0 LogOnline:Display: STEAM: Loading Steam SDK 1.38a LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467 LogInit: Presizing for max 8388607 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool. LogInit: Object subsystem initialized [2017.03.23-19.05.03:166][ 0]LogInit: Selected Device Profile: [WindowsServer] [2017.03.23-19.05.03:166][ 0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsServer] [2017.03.23-19.05.03:202][ 0]LogInit: Computer: SD-113666 [2017.03.23-19.05.03:202][ 0]LogInit: User: Administrator [2017.03.23-19.05.03:202][ 0]LogInit: CPU Page size=65536, Cores=16 [2017.03.23-19.05.03:203][ 0]LogInit: High frequency timer resolution =2.048409 MHz [2017.03.23-19.05.03:203][ 0]LogMemory: Memory total: Physical=127.9GB (128GB approx) [2017.03.23-19.05.03:203][ 0]LogMemory: Platform Memory Stats for WindowsServer [2017.03.23-19.05.03:204][ 0]LogMemory: Process Physical Memory: 184.92 MB used, 184.92 MB peak [2017.03.23-19.05.03:204][ 0]LogMemory: Process Virtual Memory: 206.66 MB used, 206.66 MB peak [2017.03.23-19.05.03:204][ 0]LogMemory: Physical Memory: 24103.77 MB used, 130978.34 MB total [2017.03.23-19.05.03:205][ 0]LogMemory: Virtual Memory: 451.67 MB used, 134217728.00 MB total [2017.03.23-19.05.03:231][ 0]LogTextLocalizationManager: No specific translations for ('en-US') exist, so ('en') translations will be used. [2017.03.23-19.05.03:395][ 0]Dreamworld:Display: Dreamworld project: CSAND [2017.03.23-19.05.03:395][ 0]Dreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64 [2017.03.23-19.05.03:396][ 0]Dreamworld:Display: Dreamworld platform: x64 [2017.03.23-19.05.03:396][ 0]Dreamworld:Display: Dreamworld revision: 26552 [2017.03.23-19.05.03:396][ 0]Dreamworld:Display: Dreamworld snapshot: 10912 [2017.03.23-19.05.03:397][ 0]Dreamworld:Display: Dreamworld branch: ConanSandbox_Test [2017.03.23-19.05.03:638][ 0]LogAssetRegistry: FAssetRegistry took 0.2414 seconds to start up [2017.03.23-19.05.03:643][ 0]LogPackageLocalizationCache: Processed 3 localized package path(s) for 2 prioritized culture(s) in 0.003545 seconds [2017.03.23-19.05.03:758][ 0]LogInit: Selected Device Profile: [WindowsServer] [2017.03.23-19.05.03:780][ 0]LogUObjectArray: 34137 objects as part of root set at end of initial load. [2017.03.23-19.05.03:780][ 0]LogUObjectAllocator: 6658928 out of 0 bytes used by permanent object pool. [2017.03.23-19.05.03:780][ 0]LogUObjectArray: CloseDisregardForGC: 0/0 objects in disregard for GC pool [2017.03.23-19.05.03:781][ 0]LogModuleManager:Warning: ModuleManager: Module 'XAudio2' not found - its StaticallyLinkedModuleInitializers function is null. [2017.03.23-19.05.03:793][ 0]LogWmfMedia: Failed to load mf.dll [2017.03.23-19.05.03:793][ 0]LogWmfMedia: Failed to load required Windows Media Foundation libraries [2017.03.23-19.05.03:793][ 0]LogWindowsMoviePlayer: Could not load mf.dll. Library not found. [2017.03.23-19.05.03:794][ 0]LogWindowsMoviePlayer: Could not load mfplat.dll. Library not found. [2017.03.23-19.05.03:794][ 0]LogWindowsMoviePlayer: Could not load mfplay.dll. Library not found. [2017.03.23-19.05.03:816][ 0]ConanSandbox:Display: Server already running, please close previous instance. [2017.03.23-19.05.03:816][ 0]LogWindows: FPlatformMisc::RequestExit(1) [2017.03.23-19.05.03:816][ 0]Log file closed, 03/23/17 12:05:03We have raised a ticket about 45 minutes ago and were wondering is there an defined SLA for ticket response times and how long is it going to be before someone looks in to this.
Game Server ID = 39253
Thanks.