Striker7

I refuse to accept that as a viable answer.  Again, I really want to help you guys out, so I want to tell you how it honestly is.  I would be MORE than willing to pay an extra $5-$10 dollars for "prioritized support."  There are ways around it.  That's how it works in the world; the more you pay, the better support you get.
 
Also, that being said, the customer comes first.  New customers should get prioritized support in an effort to get their server up and running.  If that happens, you'll have reviews out of this world and you'll have a heavily increased business amount.  By doing that, you're leaving a "positive" taste in the customer's mouth where they are more willing to work with you in the future.  Right now, I've been waiting almost 24 hours for a reply and I still haven't gotten my server to the point where I need it yet.
 
Edit: Maybe a better solution would be the lower amount you pay, the more it would cost for prioritized support.  That would be a perfectly fine option too.  Again, I wouldn't mind paying an extra $5/month for ticket prioritization.  To admit that there isn't something wrong here isn't the mindset you should have when you're running a company.

And this is the BIG downside of this site to be honest. Your server are blazing fast. Anyway mine is. But when you have a problem and cant do nothing due to your ftp services being down. 12 -24 is ridiculous. You guys should hire someone to help you. You would probably get better review. Your support is one of the slowest on earth. But i think you guys dont care that much as you know that we will stay with you cuz the server are fast compare to some other hosting. Sorry if you think i am being rude. i am simply posting an opinion on your awnser to this guy. You should upgrade your support.