support ticket Servers Won't boot after Official update

[The Land of Ark 0]

Both my servers are refusing to update from ARK Version 541.5 to ARK Version 542.1 I have been waiting over 1 hour and 20 minutes and the servers are still down. This is unbelievable I'm loosing players and server donations, the players are leaving my servers and discord channel for other servers because they are up and running without any issues.

To be honest things like this are a big letdown as I did not expect to have issues like this with your guys as host. I left nitrado.net because I think they are a little overpriced but I never had any issues like this over there.

Since I joined you guys and rented 2 servers and paid for them to run an entire year I have been experiencing huge lag spikes (Still going on), Server Rollbacks (which you luck ally fixed) no option to ban people from a Web-Interface I'm forced to login to the game, which is difficult at times as I'm not always in the same place as where my PlayStation is located. and now this servers that WON'T UPDATE I mean what else can go wrong? In all honesty I'm kinda feeling like you guys just don't care and I'm feeling that I should have never rented servers here.

 

`You can say oh the have you tried using Default .INI files but that is not the issue, the .INI files are working perfectly fine`

 

It's 5AM for me, I'm done waiting I'm off to bed. This really sucks guys it really does. 

 

- Michael

GAME SERVER ID #96502

GAME SERVER ID #96503

[Nick 51]

This was an issue on Wildcards end, we got the fix uploaded as soon as it was made available to us! Please let me know if you are still having issues.