PEachez74 0 Report post Posted August 12, 2019 I restarted server today when I got home and when we logged back on everything was gone. Gear, tames and bases. Everyone character was still intact but they had to respawn. I go and try 3 backups with no luck but the weirdest thing is shutting my server down on the dash board is not shutting it down. I have stopped on on dashboard but we are all still in game even though is says it is stopped. Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 Ok same thing happened to me today. I submitted a ticket 6 hours ago. No response. I will let you know when and if I get an answer. Quote Share this post Link to post Share on other sites More sharing options...
PEachez74 0 Report post Posted August 12, 2019 I just submitted a ticket too. Quote Share this post Link to post Share on other sites More sharing options...
PEachez74 0 Report post Posted August 12, 2019 This is ridiculous. As a long time paying customer of Survival Servers there should be at least a support number to call or something. People on on my server are so upset that everything is gone and it could be days before ticket is even looked at. I still have open tickets from over a year ago. Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 They responded to me and claim its fixed. I am trying to start the server now. Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 I can now legit stop the server. But nothing else has changed. Quote Share this post Link to post Share on other sites More sharing options...
PEachez74 0 Report post Posted August 12, 2019 Oh really can you restore a backup Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 Did one from last night and it did not change anything. Except I saw 1 tamed dino. Doing an earlier one now. I also replied back to the ticket what I just said. Quote Share this post Link to post Share on other sites More sharing options...
PEachez74 0 Report post Posted August 12, 2019 They have yet to respond and if a backup doesnt work I am going to another site. Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 Took them 7.5 hours to respond to me. Quote Share this post Link to post Share on other sites More sharing options...
PEachez74 0 Report post Posted August 12, 2019 Oh wow Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 My FTP shows no saves besides today. Only place that shows saves is on Survival Servers website. Quote Share this post Link to post Share on other sites More sharing options...
Loar 0 Report post Posted August 12, 2019 Everything is back. Found the correct save. Quote Share this post Link to post Share on other sites More sharing options...
PEachez74 0 Report post Posted August 12, 2019 Good that is good to know Quote Share this post Link to post Share on other sites More sharing options...
StealthyMartian 64 Report post Posted August 13, 2019 Deeply sorry for the issue as we have spotted the cause of this and Ryan is currently in the process of getting things fixed up. You should see the restore points re populating shortly and things back to normal. Quote Share this post Link to post Share on other sites More sharing options...
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