cma78 0 Report post Posted January 19, 2019 So first i notice there's no livechat, skype or direct contact, tickets is the worst form of support, it gives the customer a very poor first expression and generally support takes longer that it should. I am currently renting at Nitrado which seems to fail providing mod support, so i\m not renting from them again. Does SurvivalServers have mod and custom map support ? i won't rent here unless it does. Quote Share this post Link to post Share on other sites More sharing options...
Tallon 21 Report post Posted January 19, 2019 It allows for placing the Mod numbers directly into the Json file & then allowing for that file to be uploaded using either the Cpanel or direct via FTP as for support tickets, So long as you take into account theres a 6 hour difference between them & me mine have always been delt with very professionally... Quote Share this post Link to post Share on other sites More sharing options...
cma78 0 Report post Posted January 19, 2019 It allows for placing the Mod numbers directly into the Json file & then allowing for that file to be uploaded using either the Cpanel or direct via FTP as for support tickets, So long as you take into account theres a 6 hour difference between them & me mine have always been delt with very professionally... Does this need to be applied to all servers or just the home server. ? Quote Share this post Link to post Share on other sites More sharing options...
cma78 0 Report post Posted January 19, 2019 The ui for the server is fine, but there's no inherit to the expansion servers or a way to config all the clusters at once or starting/stopping all at once, which makes it a nightmare to have more servers, i bet no ini files are inherited either. I was expecting a lot more. Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted January 22, 2019 The ui for the server is fine, but there's no inherit to the expansion servers or a way to config all the clusters at once or starting/stopping all at once, which makes it a nightmare to have more servers, i bet no ini files are inherited either. You can push out changes from our Modify Server Config tool to all of your servers at once. This same feature will be added to our Advanced Launch Params tool soon as well. The game literally came out last month. You have to allow time to add features. We don't provide phone support and never will. It's just not the type of service that would benefit from it. Live chat is pretty much the same deal. Most of the providers on the phone/live chat ask you to open up a support ticket for lots of issues and to me that just makes no sense to run it in the first place. Support tickets are our only form of direct support and they allow attaching screenshots, writing out detailed explanations and guides, etc. You cannot get that from phone/live chat. Quote Share this post Link to post Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.