READ FIRST!! Frequently asked PixARK questions and common issues

[Ryan Pennington 359]

Here's a summary and list of the most frequent issues and support ticket questions.
 
READ FIRST! Quick fix check list:

• Use the Steam browser to find your game server. To find that, right-click Steam icon in your task bar and click Servers, then filter for ARK: Survival Evolved. Use your QueryPort (Port + 1) when adding to favorites. Check this thread for more details. Survival Launcher to find your game server - it's proven to be much more reliable than the Steam server list.
• Wait at least 5 minutes after launching your game server to see it in the server list.

Server won't start, I click Start and it does nothing
 
Please submit a support ticket.

I am missing files from a new installation, how do I get the game files?
 
Simply run an "ARK Update" from the control panel.
 

 
If the process fails, please open a new support ticket!

 
Seeing a white screen or 500 Internal Server Error?
 
This one must be handled via support ticket. We apologize for any inconvenience here. We will get you fixed up as fast as we can and credit you for downtime.
 
Wiping SavedArks Data (Fresh Start)

• Stop your server
• Log in to your server via FTP. You can read a guide on how to connect to FTP here.
• Navigate to the /ShooterGame/Saved/ folder and delete the SavedArksXXXX folder (where XXXX = your game server ID)
• Start your server.

Saving Your SavedArks Data to your Home PC

• Stop your server
• Log in to your server via FTP. You can read a guide on how to connect to FTP here.
• Navigate to the /ShooterGame/Saved/ folder and move the SavedArksXXXX folder (where XXXX = your game server ID) to your home PC