READ FIRST!! Frequent Dark and Light questions, common issues

[Ryan Pennington 359]

Here's a summary and list of the most frequent issues and support ticket questions.
 
READ FIRST! Quick fix check list:

• IF THE SERVER BROWSER IS NOT SHOWING YOUR SERVER: Use the Steam browser to find your game server. To find that, right-click Steam icon in your task bar and click Servers, then filter for ARK: Survival Evolved. Use your QueryPort (Port + 1) when adding to favorites. Check this thread for more details.
• Wait at least 5 minutes after launching your game server to see it in the server list.
• If your server won't update to the latest version, Check this thread for more details.
• If it doesn't load after 15 minutes, your game server might be crashing. Check this thread for more details.

Server won't start, I click Start and it does nothing
 
Please submit a support ticket.

 

Server version shows as ??? in the control panel and/or missing version in DNL server list
 
Your hostname is too long. Your hostname can be 64 characters max - 8 characters where DNL appends the version string to the suffix = 56 characters long.

 
I am missing files from a new installation, how do I get the game files?
 
Simply run an "Server Update" from the control panel.
 

 
If the process fails, please open a new support ticket!
 
Seeing a white screen or 500 Internal Server Error?
 
This one must be handled via support ticket. We apologize for any inconvenience here. We will get you fixed up as fast as we can and credit you for downtime.
 
Wiping Saved Data (Fresh Start)

• Stop your server
• Log in to your server via FTP. You can read a guide on how to connect to FTP here.
• Navigate to the /DNL/Saved/ folder and delete the SavedDnL folder
• Start your server.

Saving Your SavedArks Data to your Home PC

• Stop your server
• Log in to your server via FTP. You can read a guide on how to connect to FTP here.
• Navigate to the /DNL/Saved/ folder and move the SavedDnL folder to your home PC