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Customer Support


TillyMint

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I have been trying to get help for my cluster but to not avail.

I usually get an initial reply within an hour and and half, this reply is usually of no help what so ever. I reply to this and have found myself waiting over 10 hrs for a response to that, which also has been no help.

Is anyone else having the same sort of rubbish service or is it just me? Do I have to open a new ticket each time?

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I don't understand why some settings don't work and then suddenly after sever restarts and weeks later they work. Why I change the message of the day and it doesn't take, even after several restarts. I have modded one of the loot crates, it works just fine, then several restarts later the code disappears from the game.ini file. Why I have the same difficulty on both servers, the child server starts up on diff 7, but dinos start spawning in on diff 4, which isn't even default...these are just a few of the things I can think of atm...

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