"Server already running, please close previous instance." crash after latest patch

[weaponx 0]

Hi,

 

Our server is down and refusing to come back up with the following in the logs:

 

Log file open, 03/23/17 12:05:02
LogPlatformFile: Not using cached read wrapper
LogInit:Display: RandInit(978047516) SRandInit(978047517).
LogTaskGraph: Started task graph with 3 named threads and 7 total threads with 1 sets of task threads.
LogModManager: Starting mod runtime module.
LogInit: Version: 4.12.5-26269+ue412-dw-TestBranch-osl
LogInit: API Version: 2992821
LogInit: Net Version: 26269
LogDevObjectVersion: Number of dev versions registered: 13
LogDevObjectVersion:   Dev-Blueprints (B0D832E4-1F89-4F0D-ACCF-7EB736FD4AA2): 3
LogDevObjectVersion:   Dev-Build (E1C64328-A22C-4D53-A36C-8E866417BD8C): 0
LogDevObjectVersion:   Dev-Core (375EC13C-06E4-48FB-B500-84F0262A717E): 1
LogDevObjectVersion:   Dev-Editor (E4B068ED-F494-42E9-A231-DA0B2E46BB41): 2
LogDevObjectVersion:   Dev-Framework (CFFC743F-43B0-4480-9391-14DF171D2073): 6
LogDevObjectVersion:   Dev-Mobile (B02B49B5-BB20-44E9-A304-32B752E40360): 0
LogDevObjectVersion:   Dev-Networking (A4E4105C-59A1-49B5-A7C5-40C4547EDFEE): 0
LogDevObjectVersion:   Dev-Online (39C831C9-5AE6-47DC-9A44-9C173E1C8E7C): 0
LogDevObjectVersion:   Dev-Physics (78F01B33-EBEA-4F98-B9B4-84EACCB95AA2): 0
LogDevObjectVersion:   Dev-Platform (6631380F-2D4D-43E0-8009-CF276956A95A): 0
LogDevObjectVersion:   Dev-Rendering (12F88B9F-8875-4AFC-A67C-D90C383ABD29): 2
LogDevObjectVersion:   Dev-Sequencer (7B5AE74C-D270-4C10-A958-57980B212A5A): 0
LogDevObjectVersion:   Dev-VR (D7296918-1DD6-4BDD-9DE2-64A83CC13884): 0
LogInit: Compiled (64-bit): Mar 22 2017 17:30:38
LogInit: Compiled with Visual C++: 19.00.24215.01
LogInit: Build Configuration: Test
LogInit: Branch Name: ue412-dw-TestBranch-osl
LogInit: Command line: "ConanSandbox?Multihome=163.172.78.72?Port=41115?GameServerQueryPort=41116?MaxPlayers=30?AdminPassword=" -log
LogInit: Base directory: C:/sspanel/gameservers/conanexiles/21941/ConanSandbox/Binaries/Win64/
LogInit: Installed Engine Build: 0
LogOnline:Display: STEAM: Loading Steam SDK 1.38a
LogInit: WinSock: version 1.1 (2.2), MaxSocks=32767, MaxUdp=65467
LogInit: Presizing for max 8388607 objects, including 0 objects not considered by GC, pre-allocating 0 bytes for permanent pool.
LogInit: Object subsystem initialized
[2017.03.23-19.05.03:166][  0]LogInit: Selected Device Profile: [WindowsServer]
[2017.03.23-19.05.03:166][  0]LogInit: Applying CVar settings loaded from the selected device profile: [WindowsServer]
[2017.03.23-19.05.03:202][  0]LogInit: Computer: SD-113666
[2017.03.23-19.05.03:202][  0]LogInit: User: Administrator
[2017.03.23-19.05.03:202][  0]LogInit: CPU Page size=65536, Cores=16
[2017.03.23-19.05.03:203][  0]LogInit: High frequency timer resolution =2.048409 MHz
[2017.03.23-19.05.03:203][  0]LogMemory: Memory total: Physical=127.9GB (128GB approx)
[2017.03.23-19.05.03:203][  0]LogMemory: Platform Memory Stats for WindowsServer
[2017.03.23-19.05.03:204][  0]LogMemory: Process Physical Memory: 184.92 MB used, 184.92 MB peak
[2017.03.23-19.05.03:204][  0]LogMemory: Process Virtual Memory: 206.66 MB used, 206.66 MB peak
[2017.03.23-19.05.03:204][  0]LogMemory: Physical Memory: 24103.77 MB used, 130978.34 MB total
[2017.03.23-19.05.03:205][  0]LogMemory: Virtual Memory: 451.67 MB used, 134217728.00 MB total
[2017.03.23-19.05.03:231][  0]LogTextLocalizationManager: No specific translations for ('en-US') exist, so ('en') translations will be used.
[2017.03.23-19.05.03:395][  0]Dreamworld:Display: Dreamworld project: CSAND
[2017.03.23-19.05.03:395][  0]Dreamworld:Display: Dreamworld configuration: ConanSandbox.Client.VS2015.Live.Win64
[2017.03.23-19.05.03:396][  0]Dreamworld:Display: Dreamworld platform: x64
[2017.03.23-19.05.03:396][  0]Dreamworld:Display: Dreamworld revision: 26552
[2017.03.23-19.05.03:396][  0]Dreamworld:Display: Dreamworld snapshot: 10912
[2017.03.23-19.05.03:397][  0]Dreamworld:Display: Dreamworld branch: ConanSandbox_Test
[2017.03.23-19.05.03:638][  0]LogAssetRegistry: FAssetRegistry took 0.2414 seconds to start up
[2017.03.23-19.05.03:643][  0]LogPackageLocalizationCache: Processed 3 localized package path(s) for 2 prioritized culture(s) in 0.003545 seconds
[2017.03.23-19.05.03:758][  0]LogInit: Selected Device Profile: [WindowsServer]
[2017.03.23-19.05.03:780][  0]LogUObjectArray: 34137 objects as part of root set at end of initial load.
[2017.03.23-19.05.03:780][  0]LogUObjectAllocator: 6658928 out of 0 bytes used by permanent object pool.
[2017.03.23-19.05.03:780][  0]LogUObjectArray: CloseDisregardForGC: 0/0 objects in disregard for GC pool
[2017.03.23-19.05.03:781][  0]LogModuleManager:Warning: ModuleManager: Module 'XAudio2' not found - its StaticallyLinkedModuleInitializers function is null.
[2017.03.23-19.05.03:793][  0]LogWmfMedia: Failed to load mf.dll
[2017.03.23-19.05.03:793][  0]LogWmfMedia: Failed to load required Windows Media Foundation libraries
[2017.03.23-19.05.03:793][  0]LogWindowsMoviePlayer: Could not load mf.dll. Library not found.
[2017.03.23-19.05.03:794][  0]LogWindowsMoviePlayer: Could not load mfplat.dll. Library not found.
[2017.03.23-19.05.03:794][  0]LogWindowsMoviePlayer: Could not load mfplay.dll. Library not found.
[2017.03.23-19.05.03:816][  0]ConanSandbox:Display: Server already running, please close previous instance.
[2017.03.23-19.05.03:816][  0]LogWindows: FPlatformMisc::RequestExit(1)
[2017.03.23-19.05.03:816][  0]Log file closed, 03/23/17 12:05:03

We have raised a ticket about 45 minutes ago and were wondering is there an defined SLA for ticket response times and how long is it going to be before someone looks in to this. 

 

Game Server ID = 39253

 

 

Thanks.

 

[Ryan Pennington 359]

You should get a reply in at most 12-24 hours - that's the only thing we advertise in regards to support ticket response speed.

 

That said, this is a game issue related to the latest Conan patch, so there's nothing we can do until we hear back from the devs (already contacted them about this issue) It's not affecting every game server after the update but we have about 15 reports of this issue so far.

 

Stay tune for more updates.

 

Adjusted your title to address the issue at hand.

[Ryan Pennington 359]

http://steamcommunity.com/app/440900/discussions/3/133260492057739189/

 

Another community report since the update

[Ryan Pennington 359]

Dev just responded, they are working to release a hotfix