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Demakrow

A few things I need to know about your server.

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So. I Got myself a 20 slot ark server just about a week ago. GAME SERVER ID #33068.

 

We have been getting lag from the day I got it and it was after you launched the conan exiles server. So I am suspecting that was the reason for it. Now I've been having nothing but misery the last couple of days. Server constantly going down when im not on and I was even scared to take it up. and that isn't something I wanted to do since I have 10+ people on the server. So now I need a reason to stay. And i'm hoping that with my next few questions you could give me just that so moving on. 

 

First question= Does buying more slots give your more ram cause right now the server is lagging. The longer it stays on the more it lags. Rubber banding every few seconds. This started after you guys got the Conan Exiles server working and the constant crashes stopped. before that we had maybe a lag spike every like hour. And we have less mods now than what we had then. So I'm wondering if it is because people have gotten their servers up and going again. 

 

Second question=  Never mind Just saw your Post about it Sorry about that

 

Are you guys going to do anything for the people who was affected by the recent problems. Cause we are paying money and when we can't use it we lose money and time. Last time I checked you guys are a server host company your number 1 priority should be to have satisfied customers and right about now there are probably alot of people who have left with nothing else than bad thought about your company in mind and people who are considering leaving (Like me). 

 

Third question= Are you guys going to fix your control panel. It is aggravating to use. Mod id's Literally gets me on edge. Having to constantly scroll throught them is a pain in the but and its really odd to use as it moves all over the place when trying to select an ID for removal. As well as the fact that when I am done removing the mod ID's I would like to save my settings without having to start up the server. Having to wait 20 minutes before taking it down. Because I have more settings to fix is kinda annoying.

 

That was about the questions I have.

 

P.S Sorry about the bad Grammar.

 

-Morten Andre Olsen (AKA Demakrow)

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We don't prioritize customers ahead of others. All customers get the same amount of resources as every other customer. Upgrading slots etc will not increase resources to your server.

 

If you are having lag or performance issues you will need to create a support ticket so we can diagnose your situation specifically to you.

 

All the other things I have answered before.

 

The question about mod id(s) I don't really understand the frustration. You are frustrated by scrolling through a comma separated list?

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First off the Mod id's list you scroll sideways. As well as the fact that it resets when going tabbing out of the page. Id rather have a little bigger list so that I can see most mod id's as well as a scroll down function. Instead of having to scroll sideways looking for a mod ID every time I need to remove them. It is time consuming and tedious. As well as when try to select the numbers off a mod its really weird and It ends up scrolling far and it's caused me to accidentally delete mods that I was not supposed to by accident. I have just found myself copying the entire list and repaste it once i have edited it as its a 100 times easier and less chance for mistakes.

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Honestly, for the 3rd question, I know how you feel but there's really nothing you can do about it. I took it upon myself to keep it in check by organizing a list on a notepad to make it easier to edit that I can just copy and paste like you said so it's not really much of a big deal! 

 

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