Welcome to The Forum

Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies and more


Beyond the joke now


Apems

Recommended Posts

Willing to bet the real issue is a DDoS attack that is above the level of protection of this provider. CPU leak is the worst excuse I have ever heard and doesn't make sense.

 

DDoS would cause all services to be non responsive. Ive been able to hit the FTP for 3 days now. Agreed CPU leak is a very ambiguous term. Not making assumptions on that one.

Share this post


Link to post
Share on other sites

Well Im at a loss here and aggravated with this 500 error I can see everything on the main page but soon as I click control panel 500 error!!

 

You said you are seeing Invoice, Addon, Game Servers, Support correct? If so you are in the control panel.

Share this post


Link to post
Share on other sites

You said you are seeing Invoice, Addon, Game Servers, Support correct? If so you are in the control panel.

 

umm well if I am I am not able to start up my server or anything to do with the server I click the control panel tab it brings me to a page and get that error 500

 

 

I click on this (Conan Exiles) SurvivalServers.com  Under Game servers

Share this post


Link to post
Share on other sites

umm well if I am I am not able to start up my server or anything to do with the server I click the control panel tab it brings me to a page and get that error 500

 

 

I click on this (Conan Exiles) SurvivalServers.com  Under Game servers

 

Gotcha. Seems like their web server is not responding to your request. Could be multiple things causing that. Not going to assume which that may be.

Share this post


Link to post
Share on other sites

Agreed.

 

I just dont understand why people are so hell bent about it. I get your point of some things not adding up.

 

I fully respect your point of views and the knowledge you provide to the community. The only thing that irks me are people that just come out of the blue and assume they know whats going on as most people dont actually try to understand before posting random remarks. You not being one of that people of course.

 

It make me happy two people that disagree on some things on a subject can actually have a normal conversation without saying "Stop sucking SS dick".

Right. 

 

I run (network and systems admin) a small (87 device 350 vm) server farm for my company. 

I understand how these things work and the logistics in running them. We do not have near the user base that someone like SS would have but I promise you if I had a server down for more than 4 hours I would lose my job right then. You always have a back up plan. You always have spare hardware that you can spin up new VMs on. I know for a fact my VM is not down because I have be able to access my FTP without interruption. 

No doubt this will cost them some users and some refunds. It wont be the death of SS. But hopefully if they look at these and see that people are upset and do not believe what we are being told then they will decide in the future to be more honest and open with the communication. 

I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." 

What we currently have is ... " Conan fried our machines and we will be up when we are up."

Share this post


Link to post
Share on other sites

 

I bought a server last night and this is what I got for my money 

 

 

 

The survivalservers.com page isn’t working

survivalservers.com is currently unable to handle this request.

HTTP ERROR 500
 
 
I can not use the damn control Panel WTF!!

 

 

I bought a server yesterday afternoon and am having this exact issue. I put in a ticket because it seems as though my server was never setup which is why I can't actually access the control panel. Hopefully they are able to get around  to answering my ticket and setting up my server sometime soon as I'm 4 hours away from the 24 hour ticket response time.

 

As badly as I want to get this all going so I can play with my friends, I'm going to wait and see what happens once they get everything sorted out and back up and running. It's a brand new server so it's not like I've lost any progress or anything on it, so hopefully my patience will win out =/

Share this post


Link to post
Share on other sites

You know if I had 70 people on my 70 person server I would expect to be having issues. On average I have 8-20 people on my 70 person hardware so I should have some overhead in case of a "CPU leak" or some extra memory in case of a memory leak as I am not near my servers max. At way way below advertised abilities my server is not running stable! For the last 8 hours my server can't stay running with zero people on it. 

Share this post


Link to post
Share on other sites

Gotcha. Seems like their web server is not responding to your request. Could be multiple things causing that. Not going to assume which that may be.

 

So then its on their side not mine then uggg trying not to be impatient lol Well guess I will have to wait thanks BennyP for helping me get this problem answered. 

Share this post


Link to post
Share on other sites

Right. 

 

I run (network and systems admin) a small (87 device 350 vm) server farm for my company. 

I understand how these things work and the logistics in running them. We do not have near the user base that someone like SS would have but I promise you if I had a server down for more than 4 hours I would lose my job right then. You always have a back up plan. You always have spare hardware that you can spin up new VMs on. I know for a fact my VM is not down because I have be able to access my FTP without interruption. 

No doubt this will cost them some users and some refunds. It wont be the death of SS. But hopefully if they look at these and see that people are upset and do not believe what we are being told then they will decide in the future to be more honest and open with the communication. 

I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." 

What we currently have is ... " Conan fried our machines and we will be up when we are up."

 

Same. I am the sysadmin for all things IT within my company. Even smaller server farm of 30 or so ESX/HyperV hosts with a multitude of VMs. With hosted environments in Cali and Cork, Ireland. Backups, DR the whole works. Yes if a production server in my environment was down for even 2 hours I would probably be called into an office.

 

I totally agree with the remarks in the forum revolving around communication. Yes that could be improved very much so..

Share this post


Link to post
Share on other sites

Its not their fault.

Conan Exiles launched a update that caused some CPU leaks which crashed all of the machines , including those for other games.

I`m renting a ARK server with them, and that one is down too because of Conan Exiles ( Which I currently hate the most because well who the fuck launches a update that causes CPU leaks ).

 

They're trying to get all the machines back up, but its a long process while they are still figuring things out.

As a Senior Software Engineer with nearly a decade of work experience: there is no such thing as a "cpu leak". There are memory leaks and cpu spikes, but there are no "cpu leaks".

Share this post


Link to post
Share on other sites

Would like that post if I hadnt "reached my quota" haha

That's ok, crack a Lone Star when you get home for me, I don't live in Texas anymore. (I didn't really drink Lone Star, but I tasted it a couple 6 times, or more. ;p)

Share this post


Link to post
Share on other sites

I think it's very unprofessional to continue renting new servers out apparently knowing they won't run. I know my server has been in unknown status and locked with staff intervention for well over 24 hours and the forums are full of people with this same excuse that have bought their server since long after mine went down. At least stop taking more peoples money till you take care of the customers you already have.

Share this post


Link to post
Share on other sites

That's ok, crack a Lone Star when you get home for me, I don't live in Texas anymore. (I didn't really drink Lone Star, but I tasted it a couple 6 times, or more. ;p)

 

Lonestar is only good in a keg and for reading the bottle caps imo :wink:

Share this post


Link to post
Share on other sites

That's ok, crack a Lone Star when you get home for me, I don't live in Texas anymore. (I didn't really drink Lone Star, but I tasted it a couple 6 times, or more. ;p)

lonestar ok but If I wanna drink Texas I go with Titos Vodka. 

Share this post


Link to post
Share on other sites

lonestar ok but If I wanna drink Texas I go with Titos Vodka. 

 

Hell yehh. Pass by their distillery every day on my way home. Have dropped in a couple times.

Share this post


Link to post
Share on other sites

Some people drink the coolaid that others try and sell them.

 

I have several Conan dedicated servers. One of them was hosted by Survival Servers. This server has been up for 6 hours stable during the last 4 days.

 

My other servers hosted by other companies which I will not name here, are perfect. Do not crash, have no issues, no CPU spikes. I also have tools that monitor CPU activity for my other servers and I really do not see anything abnormal.

 

The issue is, other companies actually if you notice when you go to purchase a server, they will say, not available. Because they leave overhead of 20% so that their current customers are not impacted. Some companies will easily over commit and over deploy even though they really should not. They say things like, the customer deals with lag here and there its ok.

 

Survival Servers really has the wrong model and bad administration practices which lead to an entire breakdown of their service. They are one of the cheapest providers, I got a 60 slot server for 37$ a month, that is basically cheaper then all of the industry. Good thing about being cheap is, you get a lot of people requesting servers, the bad part is, you do not have the infrastructure to actually deal with the increased demand and overhead. And it takes days and even weeks to climb out of a provisioning hole, I know. I manage virtual infrastructure at a very large company.

 

Now take Conan Exiles, non-optimized alpha code, this requires even more resources, throw those servers on the same hosts with other servers like Ark, and now you have a real big problem, one service is affecting another service.

 

Reality is; Survival Servers is NOT fixing any bug with the Conan Exiles game or with their servers, maybe their custom management software needs a fix, but overall, they are ordering and provisioning new virtual hosts so they can deal with the expanded load, while doing damage control to keep whatever customers they have.

 

I think the estimated time Wednesday is the day they hope to have some new hosts online to balance out the load.

 

Another thing happened, they started throwing servers on the same IP space, this brought up a new Funcom Conan bug, with servers sharing the same IP space that had to be fixed. My other servers have dedicated IP, when I query my survival server, 4 other servers show up using my same IP space. This actually prevents you using DNS to your own server for short names.

 

My Survival Server has been in stopped state for 2 days. Nothing wrong with it. FTP data looks very normal. The ONLY reasons its not able to be started is because it is admin locked. If they start my server which is a 60 slot server, they feel it will crash the host, this is due to the fact that they overcommitted my host.

Share this post


Link to post
Share on other sites

Some people drink the coolaid that others try and sell them.

 

I have several Conan dedicated servers. One of them was hosted by Survival Servers. This server has been up for 6 hours stable during the last 4 days.

 

My other servers hosted by other companies which I will not name here, are perfect. Do not crash, have no issues, no CPU spikes. I also have tools that monitor CPU activity for my other servers and I really do not see anything abnormal.

 

The issue is, other companies actually if you notice when you go to purchase a server, they will say, not available. Because they leave overhead of 20% so that their current customers are not impacted. Some companies will easily over commit and over deploy even though they really should not. They say things like, the customer deals with lag here and there its ok.

 

Survival Servers really has the wrong model and bad administration practices which lead to an entire breakdown of their service. They are one of the cheapest providers, I got a 60 slot server for 37$ a month, that is basically cheaper then all of the industry. Good thing about being cheap is, you get a lot of people requesting servers, the bad part is, you do not have the infrastructure to actually deal with the increased demand and overhead. And it takes days and even weeks to climb out of a provisioning hole, I know. I manage virtual infrastructure at a very large company.

 

Now take Conan Exiles, non-optimized alpha code, this requires even more resources, throw those servers on the same hosts with other servers like Ark, and now you have a real big problem, one service is affecting another service.

 

Reality is; Survival Servers is NOT fixing any bug with the Conan Exiles game or with their servers, maybe their custom management software needs a fix, but overall, they are ordering and provisioning new virtual hosts so they can deal with the expanded load, while doing damage control to keep whatever customers they have.

 

I think the estimated time Wednesday is the day they hope to have some new hosts online to balance out the load.

 

Another thing happened, they started throwing servers on the same IP space, this brought up a new Funcom Conan bug, with servers sharing the same IP space that had to be fixed. My other servers have dedicated IP, when I query my survival server, 4 other servers show up using my same IP space. This actually prevents you using DNS to your own server for short names.

 

My Survival Server has been in stopped state for 2 days. Nothing wrong with it. FTP data looks very normal. The ONLY reasons its not able to be started is because it is admin locked. If they start my server which is a 60 slot server, they feel it will crash the host, this is due to the fact that they overcommitted my host.

^^^ 

Been screaming this for 2 days... Just not as nicely put. 

Share this post


Link to post
Share on other sites

Some people drink the coolaid that others try and sell them.

 

I have several Conan dedicated servers. One of them was hosted by Survival Servers. This server has been up for 6 hours stable during the last 4 days.

 

My other servers hosted by other companies which I will not name here, are perfect. Do not crash, have no issues, no CPU spikes. I also have tools that monitor CPU activity for my other servers and I really do not see anything abnormal.

 

The issue is, other companies actually if you notice when you go to purchase a server, they will say, not available. Because they leave overhead of 20% so that their current customers are not impacted. Some companies will easily over commit and over deploy even though they really should not. They say things like, the customer deals with lag here and there its ok.

 

Survival Servers really has the wrong model and bad administration practices which lead to an entire breakdown of their service. They are one of the cheapest providers, I got a 60 slot server for 37$ a month, that is basically cheaper then all of the industry. Good thing about being cheap is, you get a lot of people requesting servers, the bad part is, you do not have the infrastructure to actually deal with the increased demand and overhead. And it takes days and even weeks to climb out of a provisioning hole, I know. I manage virtual infrastructure at a very large company.

 

Now take Conan Exiles, non-optimized alpha code, this requires even more resources, throw those servers on the same hosts with other servers like Ark, and now you have a real big problem, one service is affecting another service.

 

Reality is; Survival Servers is NOT fixing any bug with the Conan Exiles game or with their servers, maybe their custom management software needs a fix, but overall, they are ordering and provisioning new virtual hosts so they can deal with the expanded load, while doing damage control to keep whatever customers they have.

 

I think the estimated time Wednesday is the day they hope to have some new hosts online to balance out the load.

 

Another thing happened, they started throwing servers on the same IP space, this brought up a new Funcom Conan bug, with servers sharing the same IP space that had to be fixed. My other servers have dedicated IP, when I query my survival server, 4 other servers show up using my same IP space. This actually prevents you using DNS to your own server for short names.

 

My Survival Server has been in stopped state for 2 days. Nothing wrong with it. FTP data looks very normal. The ONLY reasons its not able to be started is because it is admin locked. If they start my server which is a 60 slot server, they feel it will crash the host, this is due to the fact that they overcommitted my host.

 

Well put. CPU ready was probably through the roof honestly.

Share this post


Link to post
Share on other sites

Up until now I haven't had any REAL issues with Survival Servers. I chalk this Conan Exiles debacle to part FunCom really not being experienced the apparently "new" trend in server hosting and Survival Servers apparent lack of dedicated physical boxes for Conan Exiles (especially if they are putting VMs for disparate games on the same physical host). I am a patient man. Survival Servers know there are other alternatives out there that host Conan Exiles. I know that they are working on a fix (or fixes). It would be good to have a pinned topic on this specific issue (what the background problem is, what the fix is and implementation plan) and an add-on of time equal to the time lost (just do a blanket extra 3 or 4 days). That would certainly satisfy me, and I'm sure quite a few other customers.

Share this post


Link to post
Share on other sites

Up until now I haven't had any REAL issues with Survival Servers. I chalk this Conan Exiles debacle to part FunCom really not being experienced the apparently "new" trend in server hosting and Survival Servers apparent lack of dedicated physical boxes for Conan Exiles (especially if they are putting VMs for disparate games on the same physical host). I am a patient man. Survival Servers know there are other alternatives out there that host Conan Exiles. I know that they are working on a fix (or fixes). It would be good to have a pinned topic on this specific issue (what the background problem is, what the fix is and implementation plan) and an add-on of time equal to the time lost (just do a blanket extra 3 or 4 days). That would certainly satisfy me, and I'm sure quite a few other customers.

 

Communication is my big issue. been down over 40 hours and going on 50 hours on my ticket. Not a word to me. They have our money and really don't care if we are pissed off. If they did they would say something more than they are.   

 

I would lot rather hear.. "Hey we though we could get 6 VMs on every machine but we can due to the High CPU usage of the new patch. We are now in the process of spinning up new VMs on more machines. This will only allow use to get about 60% of affected machines up and going. It will Tuesday or wednesday before new machines are installed and at that time we can get back to 100%. We will be happy to prorate your bill next month to compensate ot offer a refund if you wish to cancel your services." 

What we currently have is ... " Conan fried our machines and we will be up when we are up."

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...