Welcome to The Forum

Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies and more


Massive Problem -- Server IP Changed and Not Starting


Strikes

Recommended Posts

Our server just ninja changed IP's - We've had no issues at all until now. We're in a completely different Datacenter I think.

I connected to the FTP and there's only TWO folders: Steamapps and Steamcmd

 

We have a massive following on our server and this is just not acceptable. Putting in a ticket after this post.

 

GAME SERVER ID #32459

Share this post


Link to post
Share on other sites

Are you guys being freaking serious right now... I just lost a ton of people off my server that have been saving my old IP...  

This was my Old ip  216.244.86.130:39916

My new ip is  216.244.87.251:37415

Share this post


Link to post
Share on other sites

I've put in for a full refund. Sorry Ryan, but this is just not acceptable as a client. I haven't heard anything at all from anyone at Survival Servers in regards to this issue and my ticket remains unanswered (as far as I'm aware as of this posting). I can't trust this to not happen again to my community and public players. 

Share this post


Link to post
Share on other sites

I am also thinking about requesting a refund due to the following reasons -

  • Customer Support Too Slow - When some of your competitors have ~5min response times at almost every time of the day it becomes very frustrating when you rent from a company that takes up to 6 hours to respond.
  • Separate Accounts For Everything - I have to have a separate account for customer support, control panel, and the forums. I have to do recaptchas and e-mail verification on all of them instead of it being one condensed account.
  • Server Lag - Not sure if this is related to Conan Exiles or the server host, but I run into quite a bit of rubberbanding in-game.

I would love to rent from NFOservers... but the smallest amount of slots they have is 24 and that's expensive...

Share this post


Link to post
Share on other sites

The silence from this company with the server issues today is almost deafening as it shows what little support they offer and I see what I get to look forward to in the future. 

Share this post


Link to post
Share on other sites

"Hardware Issues" wouldn't move us to a completely different datacenter and wipe our servers. They'd just be offline/down. 

Hardware issues doesnt just mean server hardware issues. It could be a router. Routers handle Public NAT IPs. Being your server IPs. If that device has hardware issues they are most likely moving your server instance to a different router. Switching IPs doesnt mean your in a different datacenter.

The server wipes have occurred from corrupt database issues which is a designed by the Conan Exiles devs.

Share this post


Link to post
Share on other sites

Maybe the dude had a stroke?

 

No idea why they aren't responding, I was referred here by friends I trust and when they heard of the issues I'm having, they all seem pretty surprised. I'm frustrated, sure.

 

And I've already started service with another host due to the combination of both server issues AND a serious lack of communication. Not to say I'm completely done here but I can't sit around waiting any more.

 

Would be nice to have a refund but at this point you'll probably need it more than me.

 

 

(Yes, I see twitter has been posted the past few hours, I've been waiting since 9:12 PM last night and I am sorry but I don't count a tweet "support.")

Share this post


Link to post
Share on other sites

I've moved to NFOServers.com -- I've used them in the past for Minecraft and Battlefield Servers; along with other servers. Top quality support response times and quality servers. They'll do you right. However, you'll be paying more for the service there.

If you're looking for 5% I think you can use our Referral Codes: conanpve or conanpvp

Share this post


Link to post
Share on other sites

I've moved to NFOServers.com -- I've used them in the past for Minecraft and Battlefield Servers; along with other servers. Top quality support response times and quality servers. They'll do you right. However, you'll be paying more for the service there.

 

If you're looking for 5% I think you can use our Referral Codes: conanpve or conanpvp

How are the ping times to Houston? In Conroe Myself. I am currently on GameServers as well as here. They have a 5day 100% refund if i want to move. 

Share this post


Link to post
Share on other sites

How are the ping times to Houston? In Conroe Myself. I am currently on GameServers as well as here. They have a 5day 100% refund if i want to move. 

I get anywhere from 15-30 ping to their Dallas Locations. Our players are extremely happy with the server host change to NFOServers. Server instantly restarts and updates when there's a new version ( we don't have to sit it ). The server boot/load time is literally just a few seconds... somehow. 

 

I drive past Conroe from time to time... slowly. Those speed traps on the highway past there... yikes, heh. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...