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Server not automatically setup after order? Please read!


Ryan Pennington

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Please create a support ticket.

Occasionally our automated game server creation does not complete and we must manually set up your game server.

I do apologize for this inconvenience.

To keep the forums clean, we will be moving posts to this thread or deleting them if they are related to this issue.

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my server was "Created" but i did not receive a IP, and my control panel gives me error 500.

It says to send Ryan a private message.

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  • 2 weeks later...
  • 4 weeks later...
  • 3 weeks later...
  • 2 months later...

I just purchased a server (Epoch Sauerland).  I got an email immediately after I submitted my payment and I can log into and open my server control panel fine.   It doesn't seem to be responding though. The status shows "started" but undernieth the server name there is a line of text that says:  Please wait (don't exit).  I really can't do anything with it and clicking the download link for my servers PBO file does nothing.

     Should I wait a bit more or submit a ticket?   TIA

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  • 4 weeks later...
  • 4 months later...
  • 5 weeks later...

I'm getting that status 500 error when trying to access the server I purchased last night. :( I think it's this issue?

 

I created a support ticket on it just in case (353480)

 

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  • 4 weeks later...

Bought a server this morning around 10:45am EST. Still no welcome letter and seven hours later under Game Servers, it is just a blank screen. Created ticket 

389068 .

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  • 4 months later...

same problem ordered server at 0400 cst and 5 hours later no server, ticket submitted but waiting 12-24 hours for a response to my ticket is crap.

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  • 2 months later...

Had to cancel my old server but I"m back.  And again Having issues with the server not being available immediately like advertised.  Support was good last time but if you advertise immediate then it should be immediate.  Not 'send a help ticket in and hope someone is working'. 

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