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Server not automatically setup after order? Please read!


Ryan Pennington

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On 12/28/2020 at 3:18 PM, Krajen said:

Invoice number 505626 I paid for an instant server and its not up. I submitted a ticket. 

Looks like we got that all taken care of! If not please let me know.

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On 1/3/2021 at 7:42 AM, FenrisWulffe said:

Bought an Ark server an hour ago. Still waiting for setup. I created a support ticket as well. Order #: 252795

I see the server is up and running now!

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  • 3 weeks later...
  • 4 weeks later...

@Ryan PenningtonTrying to DM you but can't figure out how on this forum. No option next to your name.

I bought a Valheim server, it's paid, but there is no server. Please advise.

EDIT: Thanks, Peter got back to me and it looks like the server is starting.

Edited by Beltain

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Purchased a Valheim server a few hours ago, email with information is all blank (no ip address or info), and the server console page is also blank. Submitted a ticket.  #256431

 

edit: resolved, thank you!

Edited by Whiplashr

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15 minutes ago, Qama said:

been waiting for my valheim server to show up
already submitted a support ticket for quite some time
#506072

If this still isn't resolve please send us a support ticket so we can look into it!

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Chiming in here as well; ordered a Valheim server, and 30m later I'm still seeing nothing in the Server control panel. Submitted a ticket as well. #359214
Hopefully it'll get resolved soon?

Edit: Thanks, looks like the server is up.

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Ordered Valheim server, hours have passed so far with everything saying paid, active etc but no server in control panel and no email.

Submitted a ticket as well #214250

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Same issue, Paid for a Valheim server, Order ID is 272689 and support ticket is 592921. IN control panel gamer servers is empty. Order has been paid and says active. 

 

EDIT: has been resolved thank you!

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  • 1 month later...
10 hours ago, Tanapak Suriyamitstian said:

I have ordered 7 Days Server, ORDER # 336439 status is active but server is not listing.

Please help to look on this.

Support Ticket #746363

 

Looks like someone got to the ticket and fixed it up.

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  • 1 month later...

Dayz server ordered and showing active, Support ticket #547567, order id is 346135 . Have not received email and server is not showing under control panel. 

FIXED WITHIN mins. AMAZING customer service!!!!!!!!!!

 

Edited by Pando Comando
issue resolved timely

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  • 2 weeks later...

Hello i ordered a server an hour ago nothing on my  Game server page. I have submitted a ticket (#532585) for the order 346959, account : Nanoib

Edited by Nanoib
Done

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2 hours ago, Nanoib said:

Hello i ordered a server an hour ago nothing on my  Game server page. I have submitted a ticket (#532585) for the order 346959, account : Nanoib

 

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8 hours ago, Nanoib said:

Hello i ordered a server an hour ago nothing on my  Game server page. I have submitted a ticket (#532585) for the order 346959, account : Nanoib

I got you all fixed up! Replied back to your ticket earlier today as well.

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