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Server Problem Freeze


ice1029

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I rented a server on:Survival servers and sometime the server freeze and i cant pickup anything and the zombie are freezed too, is the server host bad? because they said Lag free,high performence game server hosting, is it like that for everyone? like the server freeze?

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I need a a moderator or the support to fix it, it take too long to talk to support they answer me after 5-10 hours, what is that host, i was in another server host and they answer each 20-30 minutes, all time there are 9 people playing my server and after some times, the server froze and we cant do anything,we can move but the zombie are not moving and we cant pick the items around,everyone need to quit to fix the problem............... please how to fix it/ or can the support take a look on it, Game Server Id: 11227 and user to connect to Control Panel:ice756

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