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Rubber Banding / Lag / High Ping


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Unfortunately, with the current Alpha stage of the game, rubber banding is still a core issue. We work closely with the developers on Skype every day to ensure they have data from our customers when lag or rubber banding does occur and several of our bug reports have gone to the server files of the game. It's an ongoing issue - but there are a few things you can do to help make it playable.

If you need help with any of these steps or still are unable to lessen the rubber banding, please submit a support ticket.

Several things you can do to reduce issues

#1 Run a DestroyWildDinos admin command 

Occasionally the amount of spawns on your server may get out of hand to the point where your server takes a performance hit just by the large number of NPCs in the game (mostly wild dinos).

  1. Log in to your server as an admin (press TAB while in game and then type enablecheats PASSWORD)
  2. Enable the admin overlay with the command: setcheatplayer true
  3. When this command is enabled you will see a NPC count. Keep an eye on this number.
  4. Enter the command: cheat DestroyWildDinos
  5. Wait 5 seconds and run this command: cheat saveworld
  6. Now, your game might freeze for some time. Please wait 5 minutes here.
  7. It is very likely your server crashed so you can restart your server from the control panel here.

#2 Change the frequency of auto saves. Each time your server saves, a bit of rubber banding may occur. You can prolong saves to avoid more frequent rubber banding.

#3 Do a full ARK Config reset. You can actually do this from within our control panel by using the ARK Modify Server Config tool.

#4 Disable server logging. This has been reported by the devs (as of Dec 31, 2015) to impact performance on your server.

 

2016-02-05_12h36_12.png

 

#5 Remove mods from your server. One or more of these mods may have a negative effect on your server performance.

#6 Perform a server wipe

The data about your characters and map are here: /ShooterGame/Saved/SavedArkXXXX/ (where XXXX is your game server ID)
To delete files via FTP, use the following method:

  1. Stop your server from the panel
  2. Log in to FTP using WinSCP (a free FTP software) using the connection details found in the "FTP Details" section of the panelNavigate to /ShooterGame/Saved/SavedArkXXXX/ (where XXXX is your game server ID)
  3. Delete the files you want to delete
  4. Start your server from the panel

You may found a download link for WinSCP here: http://winscp.net/eng/download.php  

Monitoring any changes that you've made

To monitor the changes you've made (or just to monitor the rubber banding) you can perform the following from in-game console (press TAB to pull up the console):

enablecheats MYRCONPASSHERE
setcheatplayer true


OR

enablecheats MYRCONPASSHERE
showmyadminmanager


Both of these will allow you to monitor the "server frame rate" which correlates to rubber banding / lag and overall server performance. 30 is the maximum value and 2.50 is the minimum. A typical rubber banding will be constantly hitting 2.50 (even for a brief second) and you can compare changes you make (or different times of the day) to the number of times your server hits 2.50 server frame rate.

The issue is known, is related to ARK server files, and we are unable to provide a full "fix" until the devs make changes to the way server affects CPU usage. That said, we do have higher core CPU servers available for a slightly increased server performance. If your community has 10+ consistent players, please create a ticket and we can move you!

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  • 11 months later...
  • 8 months later...

Figured I'd post this here as I found it and it actually works:

 

If you are experiencing rubber banding/server stalling during resource harvesting on any dino, this fix will solve the issue.

Fair warning, it must be repeated every once in a while to maintain perfect server operation.

 

Basically, every single dino has some kind of cache or log (as far as I can tell) that deals with what resources they gathered in some way. During a server restart this cache is cleared. So any time a server reboots, you are going to be fine again anyway with that dino. The other way to fix it is to upload your dino to the obelisk/drops, and then just redownload them. This clears said cache as well!

 

You will go from being able to watch the resource gathered numbers slowly tick up to the amount gathered while the server halts, to harvesting nodes and instantly seeing the full harvested number! Beautiful!

 

I can't take credit for finding this out. http://www.supremeark.com/news/gathering-lag/The gentleman there discovered this and I have indeed tested it. Works great. He is using a mod that allows you to basically upload/download dinos anywhere, where as I just use the loot drops/obelisks. So either method works, as long as you are up/downloading the dino that is causing the issue.

 

Remember, this is a PER DINO issue that is cleared upon server reboot, or dino upload/download.

 

Happy Arking, folks!

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