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Can't Connect Via FTP


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We're trying to upload the save files from our previous host, but I've been unable to connect to our new server via FTP. Tried with both FileZilla and FireFTP but it keeps giving me the following error:

Response:
530 Not logged in,password error.
Error:
Critical error: Could not connect to server


I'm entering the password as shown on my control panel, have tried several times, but am still unable to connect.

Thanks in advance for any help.

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