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Where is customer service for Survival Servers located?


chisel

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Hi, looking for an Arma3 Epoch server provider and I'm just wondering where is customer service located?  What country, what state (if USA), what timezone etc.

 

If I have an issue, say the admin control panel at survival servers go down on a busy Saturday afternoon or something similar and I submit a ticket, what is the expected time of response?  Also, do you guys have a standard service level agreement for customers?

 

Thanks,

Chisel

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I may be on the market for a New York Arma3 Epoch server, but you are sold out.  Any ETA on more capacity in New York?

 

Also, if I rent a server, do I have full ftp access to do custom installs?  I watched the video on your in house admin panel, and it's very user friendly for beginners but very limiting for experienced users.  So I can rephrase, what files would I NOT have access to if I rent an Arma3 Epoch server?

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I may be on the market for a New York Arma3 Epoch server, but you are sold out.  Any ETA on more capacity in New York?

 

Also, if I rent a server, do I have full ftp access to do custom installs?  I watched the video on your in house admin panel, and it's very user friendly for beginners but very limiting for experienced users.  So I can rephrase, what files would I NOT have access to if I rent an Arma3 Epoch server?

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Access restrictions include Addons folder in root directory (no need to change this anyways) and DLL/EXE/BAT/SH files for security purposes (if you need to upload a DLL you can contact us first and we can upload if it is a verifiable DLL)

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