chisel 1 Report post Posted February 8, 2015 Hi, looking for an Arma3 Epoch server provider and I'm just wondering where is customer service located? What country, what state (if USA), what timezone etc. If I have an issue, say the admin control panel at survival servers go down on a busy Saturday afternoon or something similar and I submit a ticket, what is the expected time of response? Also, do you guys have a standard service level agreement for customers? Thanks, Chisel Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted February 9, 2015 We're located in Northern California (GMT-6 Pacific Standard Time) Average response time is 6-12 hours (including weekends), max response time is up to 24 hr. Quote Share this post Link to post Share on other sites More sharing options...
chisel 1 Report post Posted February 9, 2015 Thanks Ryan, I currently have a server with another provider and I'm considering moving. Do you have any protection against DDOS attacks? Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted February 9, 2015 Our Los Angeles, France, and New York locations offer DDoS protection. Quote Share this post Link to post Share on other sites More sharing options...
chisel 1 Report post Posted February 12, 2015 I may be on the market for a New York Arma3 Epoch server, but you are sold out. Any ETA on more capacity in New York? Also, if I rent a server, do I have full ftp access to do custom installs? I watched the video on your in house admin panel, and it's very user friendly for beginners but very limiting for experienced users. So I can rephrase, what files would I NOT have access to if I rent an Arma3 Epoch server? Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted February 12, 2015 We now have stock available in New York for ARMA 3. Quote Share this post Link to post Share on other sites More sharing options...
chisel 1 Report post Posted February 13, 2015 I may be on the market for a New York Arma3 Epoch server, but you are sold out. Any ETA on more capacity in New York? Also, if I rent a server, do I have full ftp access to do custom installs? I watched the video on your in house admin panel, and it's very user friendly for beginners but very limiting for experienced users. So I can rephrase, what files would I NOT have access to if I rent an Arma3 Epoch server? Quote Share this post Link to post Share on other sites More sharing options...
Ryan Pennington 359 Report post Posted February 13, 2015 Access restrictions include Addons folder in root directory (no need to change this anyways) and DLL/EXE/BAT/SH files for security purposes (if you need to upload a DLL you can contact us first and we can upload if it is a verifiable DLL) Quote Share this post Link to post Share on other sites More sharing options...
chisel 1 Report post Posted February 14, 2015 Yep, that all sounds reasonable. Thank you. Ryan Pennington 1 Quote Share this post Link to post Share on other sites More sharing options...
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