FadedCalicoJack

So, every time anyone disconnects from the dedicated server and re-connects, it wipes their character, even when they save. Is there anyway to keep this from happening?

I recently attempted to install the Bush Peoples v3 (http://steamcommunity.com/sharedfiles/filedetails/?id=570371714) mod onto my server. I edited my Game.ini and GameUserSettings.ini as per the instructions given by the developer. Every time I try to connect to the server, it now either crashes my game, or locks up and freezes when loading "Snapshot_16" to the point where I have to end the task to close it. Am I doing something wrong? I see a lot of servers utilizing the mod and I would love to use it, but just can't seem to get it set up right. Any help would be greatly appreciated. Thanks. Jack

Okay, so my Ark server has not had ANY problems with it for several weeks. All of a sudden on Dec 15th, the server goes down and won't load back up. I report it to customer service on the 16th as I have checked FAQ's, Google, and several knowledgeable friends in the gamer community that have hosted Ark servers in the past, to no avail. On the 16th, Peter sends me a reply stating I have a corrupt world save file and that the server needs to rolled back to a previous date as an update is most likely the cause of the corruption (understandable, game is still in Alpha). So, I try to roll it back as instructed by Peter in his response to the support ticket, still not working. So, I talk to my community and convince them all to let me wipe the data and start fresh. So, Dec 18th, I received a message from Peter stating that the task was completed at 04:58PM and the server had been wiped and was currently loading. It is now 8am on Dec 19th, and I still have no working server. Why does it take several days to get a response back from a tech? Why not have a live chat or phone number for us to call for tech support. I've now lost 70% of my player base for my server. This is ridiculous, why am I paying for a service that I cannot use? Any help would be appreciated. I just want to get this server up and working as soon as possible.