missjennabee

End up moving the server to Seattle and then back to NY, is now online with the new IP, but it isn't allowing me to restore our database backup. Again. Is there something special I have to be doing to get the restore option to work properly? lol. Have tried with the server running, not running, attempted 5 different backup files. This is the third time now we've had issues restoring a backup. Thanks in advance. Edit: Rolled back to Epoch 0.3.2.0, did the restore, then updated to 0.3.3.1 which worked. No clue why. Anyway. Think it's ok now.

Ticket #803597 Our server crashed and now status is "Unknown"... I can't start, stop or restart the server. Just wanted to see when we might be back online? Thanks. Edit: Server has been down for two three four hours, and the natives are getting a little restless. Any idea what the issue might be? Or, more importantly, any ETA on when we can expect to be back up?

Just wanted to see if there was a timeframe for when this would be available?

I moved our server from LA to NY and tried running the Restore Backup option to get the 2015-08-27_06-50-01 save, but it's not working... Tried several other backups and it will not restore any of the database saves. Is there anything I can do to restore our character and map data? You know what it's fine, starting over isn't a big deal, plus the server is running a lot better than it was before, so perhaps there was some issue with the previous database stuff lol. Carry on.

SteamIDs removed, apologies. Don't need a support ticket as I've already removed\changed the files\info that shouldn't have been there, just thought it might be helpful to other people in case they have similar issues that they might need to check these files.

Root folder also contains all of infiSTAR's files, including the run.sqf, containing another whole bunch of playerIDs and SteamIDs that are not ours, and someone else's admin password. There are also other infiSTAR files in other (not even correct)random folders, even though we had not yet installed infiSTAR on our server. Also our server config file is listing the incorrect epoch version (128075 -- Should be 131561.) Obviously we caught this stuff and removed and\or changed it, just not really sure why the data isn't wiped before new servers are installed? Have been working on getting this running for 3 days now, it's more of a struggle when I have to sort through all the stuff that probably shouldn't have been in there in the first place. Don't get me wrong, we've had servers for other games with you guys in the past and have been very happy, this is just a little weird lol.

Sorted it out Thanks.

I'm using Redis Desktop Manager but as said above, only the dynamic vendors show up. It's listing 43 of 50 vendors, my 7 trade zone vendors do not appear in either the AI list or the AI_ITEMS. Where can I find the trade zone vendors specifically?

Quick question - Are we being allowed access to all of the data in our hive? I'm trying to change the vendor stock for the static (trade zone) vendors, but in the AI_Items ala Redis I'm only seeing 43 of 50 vendors (meaning only the dynamic vendors less the 7 static ones.) I tried to locate any other references to their stock in epoch's files, but all things direct back to the "AI_Items" in the hive. Just incase I was totally losing it, I did try changing the inventory of the listed vendors, just to see if it had any impact on the static vendors, but it did not. Soooo... Anybody know how I can get access to them? Thanks in advance -- Jenna

I know somebody has already mentioned the logs, but I'd also really like to be able to view the console. Would help a lot to be able to see what's loading, what the server is getting stuck on, which mods might be giving issues, as it's happening and such. Thanks muchly

(Ticket #856986) For some reason our server status has been showing as Unknown all morning, although despite this the server had been up and running perfectly fine for the past few hours. Unfortunately, when I tried to run the update, the server restarted and now will not come back online. Server status continues to just show as "Unknown" vs. "Loading" or whatever it typically does after update. Any idea how to get the server back online? Thanks in advance for any help, Jenna Post-Edit: Switched from NY to LA and that seems to have solved it, so I guess this was just a NY server related issue.

All good now, thanks again so much!

Yeah if I try and delete it, it tells me I can't access the file, and when I try and overwrite it that's when I get the "Copying files to remote side failed" error.

Created a ticket last night, the ticket number was included in the original post I just haven't received a response yet so I was hoping perhaps someone else had encountered this before and knew how to fix it. We're still unable to remove that bad save, we can't restart the server, and so can't update the server, or do really anything else with the server. Any help would be greatly appreciated.

For some reason our TheIsland.ark file can no longer be overwritten, the server won't save over that file and instead creates a TheIsland.tmp file. I tried to manually overwrite the TheIsland.ark file with TheIsland.tmp file after renaming it and it tells me: Copying files to remote side failed. Can't access file. Any idea why this might be happening? It's impossible to progress on the server as every time we restart it rollsback to this one save file that I can't get rid of. Thanks in advance for any help. (Ticket #835150) Post-Edit: I have also tried using the Restore Backup feature, but the result is still the same. Bad save file remains, and is not overwritten with the backup.