I have had this same issue for the last three updates I have started. Sadly also because they do not respond to tickets very fast; the server I run is offline for 4ish hours.
Additionally as a side issue the update process is a bit buggy under Rust also. I have had several ticket exchanges with them and nothing has ever been done to fix it.
For example; when I first joined I was told that to get Oxide updated you simply change setting Mod to no mod and run update; then stop and restart with Mod to Oxide.... this has not worked every time... it is sketchy and sporadic. Later i was told to delete some directories on the server which would force the Oxide to update; then again later they told me something else and sadly I cant recall it..... either way I cant seem to get a solid process to run my updates and NOW this lockup adds more complexity to the process.
No matter now because of the lockup I have to write a ticket EVERY update and wait 4ish hours.
I wrote my own steps and these fail me all the time now:
On the survivalserver control panel:
- Select Mod as No Mod
- Edit Server Title (if required)
- Edit Map information (if required)
- Select Run Update (this is the rust update; run update every wipe)
- Click on Save and Restart button on bottom of page
=> Once server is operational refresh the control panel and continue below
- Refresh SurvivalServers page
- Select Mod as Oxide
- Click on Save and Restart button on bottom of page
Later after advice of another support rep I added these steps above those steps:
Using the FTP delete the following:
- The below action takes time do not get ahead of it as it is important to wait!!!
- Folder Delete: /steamcmd & /steamapps (this forces a reload of Oxide)
I have had this same issue for the last three updates I have started. Sadly also because they do not respond to tickets very fast; the server I run is offline for 4ish hours.
Additionally as a side issue the update process is a bit buggy under Rust also. I have had several ticket exchanges with them and nothing has ever been done to fix it.
For example; when I first joined I was told that to get Oxide updated you simply change setting Mod to no mod and run update; then stop and restart with Mod to Oxide.... this has not worked every time... it is sketchy and sporadic. Later i was told to delete some directories on the server which would force the Oxide to update; then again later they told me something else and sadly I cant recall it..... either way I cant seem to get a solid process to run my updates and NOW this lockup adds more complexity to the process.
No matter now because of the lockup I have to write a ticket EVERY update and wait 4ish hours.
I wrote my own steps and these fail me all the time now:
On the survivalserver control panel:
- Select Mod as No Mod
- Edit Server Title (if required)
- Edit Map information (if required)
- Select Run Update (this is the rust update; run update every wipe)
- Click on Save and Restart button on bottom of page
=> Once server is operational refresh the control panel and continue below
- Refresh SurvivalServers page
- Select Mod as Oxide
- Click on Save and Restart button on bottom of page
Later after advice of another support rep I added these steps above those steps:
Using the FTP delete the following:
- The below action takes time do not get ahead of it as it is important to wait!!!
- Folder Delete: /steamcmd & /steamapps (this forces a reload of Oxide)