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John Doe

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  1. I have had this same issue for the last three updates I have started. Sadly also because they do not respond to tickets very fast; the server I run is offline for 4ish hours. Additionally as a side issue the update process is a bit buggy under Rust also. I have had several ticket exchanges with them and nothing has ever been done to fix it. For example; when I first joined I was told that to get Oxide updated you simply change setting Mod to no mod and run update; then stop and restart with Mod to Oxide.... this has not worked every time... it is sketchy and sporadic. Later i was told to delete some directories on the server which would force the Oxide to update; then again later they told me something else and sadly I cant recall it..... either way I cant seem to get a solid process to run my updates and NOW this lockup adds more complexity to the process. No matter now because of the lockup I have to write a ticket EVERY update and wait 4ish hours. I wrote my own steps and these fail me all the time now: On the survivalserver control panel: - Select Mod as No Mod - Edit Server Title (if required) - Edit Map information (if required) - Select Run Update (this is the rust update; run update every wipe) - Click on Save and Restart button on bottom of page => Once server is operational refresh the control panel and continue below - Refresh SurvivalServers page - Select Mod as Oxide - Click on Save and Restart button on bottom of page Later after advice of another support rep I added these steps above those steps: Using the FTP delete the following: - The below action takes time do not get ahead of it as it is important to wait!!! - Folder Delete: /steamcmd & /steamapps (this forces a reload of Oxide)
  2. I have had this same issue for the last three updates I have started. Sadly also because they do not respond to tickets very fast; the server I run is offline for 4ish hours. Additionally as a side issue the update process is a bit buggy under Rust also. I have had several ticket exchanges with them and nothing has ever been done to fix it. For example; when I first joined I was told that to get Oxide updated you simply change setting Mod to no mod and run update; then stop and restart with Mod to Oxide.... this has not worked every time... it is sketchy and sporadic. Later i was told to delete some directories on the server which would force the Oxide to update; then again later they told me something else and sadly I cant recall it..... either way I cant seem to get a solid process to run my updates and NOW this lockup adds more complexity to the process. No matter now because of the lockup I have to write a ticket EVERY update and wait 4ish hours. I wrote my own steps and these fail me all the time now: On the survivalserver control panel: - Select Mod as No Mod - Edit Server Title (if required) - Edit Map information (if required) - Select Run Update (this is the rust update; run update every wipe) - Click on Save and Restart button on bottom of page => Once server is operational refresh the control panel and continue below - Refresh SurvivalServers page - Select Mod as Oxide - Click on Save and Restart button on bottom of page Later after advice of another support rep I added these steps above those steps: Using the FTP delete the following: - The below action takes time do not get ahead of it as it is important to wait!!! - Folder Delete: /steamcmd & /steamapps (this forces a reload of Oxide)