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Ryan Pennington

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  1. Like
    Ryan Pennington reacted to Secksi in How to save data before an ARK update   
    Saveworld has been working on our server. We use it before updating and haven't had issues with rollback. However, that doesn't help at all when the servers keep randomly stopping or restarting. 
  2. Like
    Ryan Pennington reacted to Rellimniets in Server Version   
    Outstanding.
     
    Good Stuff people, Good Stuff
  3. Like
    Ryan Pennington reacted to PR3SIDENT in "Loading..." will not start   
    Yep! My issues were resolved as well. Thanks everyone!
  4. Like
    Ryan Pennington reacted to Rellimniets in Server Version   
    Would it be possible down the road to have a server version listed in our control panel and what server version is currently the latest?
     
     
  5. Like
    Ryan Pennington reacted to Tetricide in noob need help   
    This is kind of a lot, but I hope this helps.
     
    FTP - File Transfer Protocol, which gives you the ability to transfer files from your PC to a server (in this case, your ARK server) and vice versa.
     
    Personally, I have used FileZilla for years since it's free. (https://filezilla-project.org/download.php?type=client  Link goes directly to client download)
     
    If you're not familiar with FTP programs (I know you're not, but others may read this), it might look pretty confusing but we'll keep it simple and get you to 'Quickconnect' to your server..  At the top where it asks for "Host:" you will put in the IP listed in the "FTP Details" section of your ARK Control Panel.  Same for "Username:" and "Password:" (it's not recommended to copy/paste passwords because often times spaces are accidentally copied and you won't connect).  For "Port:" you can leave blank since the default port is recognized as 21.  However, just in case, you can still put 21 in there.  Click 'Quickconnect' and you'll see a bunch of lines fly by with "Status" next to it and you'll know you're connected when it tells you "Directory listing of "/" successful".  I haven't been able to connect to my new ARK server, so it may list a different folder name.
     
    Below the "Status" box are two split screens.  On the left, you have "Local site:" which shows the files from your PC that you can browse through.  On the right, you have "Remote site:" which shows the directory/files for your ARK server that you can also browse through.  Below that is a big empty white space with the first square saying "Server/Local file" and three tabs below "Queued files", "Failed transfers", and "Successful transfers" ... this is where any files you want to transfer will show up.  Before you do anything, ensure the "REMOTE SITE:" folder location shows where you would like to transfer your files to the server.  If you need to transfer SERVER files to your PC, make sure the  "LOCAL SITE" folder location set.  Otherwise, like I have done too many times, you will accidentally transfer files to the completely wrong location.
     
    For transferring, select the file(s) you need to transfer, right click, and click "Add Files To Queue".  You'll see all the files in the queue, but nothing has started yet.  Right click the first file in the queue and select "Process Queue".  Transfer time is dependent on file size and whatever your ISP's given upload speed is.  There is also a button at the top that has a green arrow pointing down -- this will also start processing the queue.  Clicking the green arrow again will stop the queue.  If you have any files that fail to transfer, the "Failed transfers" tab will have a number indicating how many.  Click the tab to view which files and re-queue them.
     
    There's a lot more to this, but this is pretty much the basics.  If something wasn't clear or if you have a question, feel free to ask.  I or someone with better knowledge can help.
  6. Like
    Ryan Pennington reacted to Liavain in How to save data before an ARK update   
    At this point the only way to safely restart a server is to wait 15-ish minutes and cross your fingers.
     
    We need the saveworld command to work. :/
  7. Like
    Ryan Pennington reacted to selor in ARK not updating properly to the latest version?   
    Ryan for me seems good
    have deleted the steamapp folder and the patch 171.7 pass succefully
    but it seems there is another one arriving soon 171.8 
  8. Like
    Ryan Pennington reacted to VanEvery in cant find my server   
    never mind we got it, lock this post
  9. Like
    Ryan Pennington got a reaction from theham in Support ticket response times, please read!   
    Please bare with us during this time, we are going through support tickets as fast as we can working 20 hour days just to get your servers online.
     
    Support tickets might be delayed as we go through a large amount of tickets.
     
    I ask for your patience as we will respond and we will help you. Until things cool down a bit, we'll continue going 20 hours a day helping as many people as possible.
     
    We really appreciate everyone who is helping out around these community forums.
  10. Like
    Ryan Pennington got a reaction from drigokin in Support ticket response times, please read!   
    Just a quick update on this, our ticket response times during US 9AM to 12AM midnight are approximately 3-4 hours.
     
    During the 12AM - 9AM timeframe (US night time) our European team has a response time of 6-8 hours.
     
    We're working on improving this still, but there's still a very high demand. Making good strides though!
  11. Like
    Ryan Pennington reacted to mcrusader in Launch commands not working   
    ShooterGame\Saved\Config\WindowsServer\GameUserSettings.ini
     
    connect to your FTP using filezilla for example.  go to the folders and files listed right above.  change the PVE option at the very bottom of the page from FALSE to TRUE. upload the new file back to the ftp and reset your server.  worked for me.  my server is now 100% PvE.   you can change other settings in that file to whatever you are trying to get.
  12. Like
    Ryan Pennington got a reaction from abledpig in Support ticket response times, please read!   
    Please bare with us during this time, we are going through support tickets as fast as we can working 20 hour days just to get your servers online.
     
    Support tickets might be delayed as we go through a large amount of tickets.
     
    I ask for your patience as we will respond and we will help you. Until things cool down a bit, we'll continue going 20 hours a day helping as many people as possible.
     
    We really appreciate everyone who is helping out around these community forums.
  13. Like
    Ryan Pennington got a reaction from abledpig in Server Launch commands   
    It's because of our character limit which was 255, I've updated it to 512 to support the longer launch parameter lines.
  14. Like
    Ryan Pennington reacted to Jason Arkserverlist in Thanks!   
    I woke up to the cool new ready to join icon next to the control panel! Looking good, keep up the good work.
  15. Like
    Ryan Pennington reacted to Talls in Is there a force save? and how often does servers auto-save?   
    The following commands should force save.
    enablecheats YOURPASSWORD setcheatplayer true admincheat saveworld Hopefully, this helps!
  16. Like
    Ryan Pennington reacted to mbcrew in Server Was Not Created After Ordering   
    Thank You, issue being resolved via support ticket.
  17. Like
    Ryan Pennington reacted to jer20084 in Server shows joinable but unable to join   
    Mine finally showed up.
  18. Like
    Ryan Pennington got a reaction from Ecka in Server Admin Commands   
    I am working on a prototype for a feature where you will be able to roll back right now.
  19. Like
    Ryan Pennington got a reaction from Ecka in Server Admin Commands   
    Ah ok, very cool still. Thanks a lot.
  20. Like
    Ryan Pennington got a reaction from Ecka in Server Admin Commands   
    Very nice! I have pinned this topic. Did you create this PDF file?
  21. Like
    Ryan Pennington reacted to Ecka in Thanks   
    Would like to say thanks too
     
    My server run well since 2 days now 
     
     
    Yous guys did a fantastic job !!!!
     
     
    Now i'm waiting for more changes on the control panel when mods and things like that will be up by the community
  22. Like
    Ryan Pennington got a reaction from abledpig in Features   
    Not yet, we are working on this now.
  23. Like
    Ryan Pennington reacted to Sarnar in leaving this here   
    Thank you! Server is running smooth
  24. Like
    Ryan Pennington reacted to Jason Arkserverlist in Answers to your questions.   
    Q. Why can't I see my server on the steam list.
    A. - Make sure your server files are updated by clicking the ARK update drop down and select Yes, Run update. Wait for it to complete the cycle.
     
    - Wait about 5-10 mins to see your server on the list.  I have had a steady 70-90 people online for hours doing these steps.
     
    - Make sure your server name only has characters and numbers. Using the following (") (') (#) infront of your server name will cause it to not appear on the server list as of patch 1.601. Staff was already notified and its on the ToDo list.
     
     
    Q. My server shows it's offline.
    A. Make sure you did not alter the custom launch settings and your server is updated on steam. You might have to update the server a few times. This has happened to me and I solved it by updating the server using the "yes,run update"
     
     
     
    Q. My server shows 103 players out of 100.
    A. Players on your server have crashed or quit the game using alt+f4. By default, your sever will hold their data in the game waiting for them to return before a set amount of time expires.
     
     
     
    Thanks to the staff who are working around the clock to solve these issues.
     
     
     
     
     
    If you have other questions, post them. I might be able to help. I have been running this server pretty solid for the last few hours. So far the most players online was 107 out of 100 =).
     
     
     
     
     
     
     
     
  25. Like
    Ryan Pennington reacted to Manoz in admin commands??   
    It depends of your FTP software. I'm using FileZilla on Windows. Go to Edit -> Settings -> File editing -> Filetype associations.
    Now you have to add a line for .ini files : ini "C:\Windows\notepad.exe" (or the path to your favorite software, Sublime Text in my case).
    Here is an example of my settings:
     

     
    Then you right click on your file -> View/Edit and it should work. When you save it, FileZilla will tell you that a file has been changed: