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Ryan Pennington

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  1. Like
    Ryan Pennington reacted to Bashea in More than willing to wait, question   
    Hi, 
    As stated in the title, I understand the backorders are nuts for the SS staff, I was just hoping maybe to get more updates regarding the ((rough estimated wait time)) for the servers. I have a team of players waiting for our server to come online.
     
    Hate to bug the team since I know you're all doing your best so I'm certainly not complaining, I've used SS for most of my game server hosts in the past so I trust. Thank you team
     
     
    Edit: Our server is up and running, my players aren't seeing any instability. Great job!
  2. Haha
    Ryan Pennington got a reaction from onedudesmind in Launch day updates, what we are aware of and working on   
    We are processing our backlog of 150~ orders that didn't get instantly setup and those will be done soon.
    We also have an automated system put in place for future orders so that shouldn't be an issue again.
    For US locations we will have stock sporadically available today, please keep checking back.
  3. Like
    Ryan Pennington got a reaction from WakyTaffy in Launch day updates, what we are aware of and working on   
    My server won't start! It's likely becuase your server does not have the files. To pull files:
    1/ Select "Yes, run update/validate"


    2/ Click the Update and Restart green button at the bottom
    3/ Please be patient if this doesn't work and try again after an hour or two. We might just be really busy or something else is awry 
  4. Like
    Ryan Pennington got a reaction from LordGarbo in Launch day updates, what we are aware of and working on   
    My server won't start! It's likely becuase your server does not have the files. To pull files:
    1/ Select "Yes, run update/validate"


    2/ Click the Update and Restart green button at the bottom
    3/ Please be patient if this doesn't work and try again after an hour or two. We might just be really busy or something else is awry 
  5. Sad
    Ryan Pennington got a reaction from LordGarbo in Launch day updates, what we are aware of and working on   
    Password locking is not working correctly when direct connecting to a Palworld server. This is an issue with the game and will be fixed by the devs soon hopefully!
  6. Like
    Ryan Pennington got a reaction from Remy13 in Launch day updates, what we are aware of and working on   
    UPDATE: They opened up anonymous access for pulling files! Woohoo! This should clear up our throttle. All green lights for updating servers and joining!
    UPDATE: We received some orders from folks who forgot to click "Proceed to Merchant" on their receipt page on PayPal and their game server didn't create. It will take us a few hours to go through this backlog while we catch up. Thank you for your patience!
    UPDATE: Our backup & restore feature is functional and should be working.

    UPDATE: We will be out of stock in France, Germany, and Singapore until TBD while we prioritize US stock.
  7. Sad
    Ryan Pennington got a reaction from LordGarbo in Launch day updates, what we are aware of and working on   
    UPDATE: We have pushed out the update which should fetch files and launch your server normally now. You will need to join using the direct connect method here:

    https://www.survivalservers.com/wiki/index.php?title=How_to_Join_Palworld_Server
    We may go out of stock for a bit, we are getting absolutely slammed by orders.
  8. Sad
    Ryan Pennington got a reaction from Vngel in Launch day updates, what we are aware of and working on   
    UPDATE: We have pushed out the update which should fetch files and launch your server normally now. You will need to join using the direct connect method here:

    https://www.survivalservers.com/wiki/index.php?title=How_to_Join_Palworld_Server
    We may go out of stock for a bit, we are getting absolutely slammed by orders.
  9. Like
    Ryan Pennington got a reaction from jessiejamesray in Launch day updates, what we are aware of and working on   
    UPDATE: We have pushed out the update which should fetch files and launch your server normally now. You will need to join using the direct connect method here:

    https://www.survivalservers.com/wiki/index.php?title=How_to_Join_Palworld_Server
    We may go out of stock for a bit, we are getting absolutely slammed by orders.
  10. Like
    Ryan Pennington got a reaction from Aingeleag in Launch day updates, what we are aware of and working on   
    Please do not create threads asking when the server files will be ready and please also do not create a support ticket.
    We are aware, you will get the latest updates here and here only. Everything will be 100% self managed so you will not need to create a ticket.
    UPDATE 12:38 AM PST: Working on getting SteamCMD and a basic config live so you can update your servers
    To be clear nothing will work until this step is completed. Next we will roll out our Modify Server Config tool with some of the difficult settings. Today will be a very basic iteration of everything.
    Our current issue is SteamCMD not allowing anonymous, typically game devs will open this up at launch (even Palworld devs said, so it must just be a bug) - this may throttle our ability to pull dedicated server files needed. Will keep the updates coming as we have them.
    For now hang tight, or try out single player in the mean time. All hosts will have this same issue. Thank you for your patience.
     
    SCROLL DOWN TO THE BOTTOM FOR THE LATEST UPDATES
  11. Thanks
    Ryan Pennington got a reaction from Darkbyte in Launch day updates, what we are aware of and working on   
    Please do not create threads asking when the server files will be ready and please also do not create a support ticket.
    We are aware, you will get the latest updates here and here only. Everything will be 100% self managed so you will not need to create a ticket.
    UPDATE 12:38 AM PST: Working on getting SteamCMD and a basic config live so you can update your servers
    To be clear nothing will work until this step is completed. Next we will roll out our Modify Server Config tool with some of the difficult settings. Today will be a very basic iteration of everything.
    Our current issue is SteamCMD not allowing anonymous, typically game devs will open this up at launch (even Palworld devs said, so it must just be a bug) - this may throttle our ability to pull dedicated server files needed. Will keep the updates coming as we have them.
    For now hang tight, or try out single player in the mean time. All hosts will have this same issue. Thank you for your patience.
     
    SCROLL DOWN TO THE BOTTOM FOR THE LATEST UPDATES
  12. Like
    Ryan Pennington got a reaction from WakyTaffy in Launch day updates, what we are aware of and working on   
    Please do not create threads asking when the server files will be ready and please also do not create a support ticket.
    We are aware, you will get the latest updates here and here only. Everything will be 100% self managed so you will not need to create a ticket.
    UPDATE 12:38 AM PST: Working on getting SteamCMD and a basic config live so you can update your servers
    To be clear nothing will work until this step is completed. Next we will roll out our Modify Server Config tool with some of the difficult settings. Today will be a very basic iteration of everything.
    Our current issue is SteamCMD not allowing anonymous, typically game devs will open this up at launch (even Palworld devs said, so it must just be a bug) - this may throttle our ability to pull dedicated server files needed. Will keep the updates coming as we have them.
    For now hang tight, or try out single player in the mean time. All hosts will have this same issue. Thank you for your patience.
     
    SCROLL DOWN TO THE BOTTOM FOR THE LATEST UPDATES
  13. Thanks
    Ryan Pennington got a reaction from Vngel in Launch day updates, what we are aware of and working on   
    Please do not create threads asking when the server files will be ready and please also do not create a support ticket.
    We are aware, you will get the latest updates here and here only. Everything will be 100% self managed so you will not need to create a ticket.
    UPDATE 12:38 AM PST: Working on getting SteamCMD and a basic config live so you can update your servers
    To be clear nothing will work until this step is completed. Next we will roll out our Modify Server Config tool with some of the difficult settings. Today will be a very basic iteration of everything.
    Our current issue is SteamCMD not allowing anonymous, typically game devs will open this up at launch (even Palworld devs said, so it must just be a bug) - this may throttle our ability to pull dedicated server files needed. Will keep the updates coming as we have them.
    For now hang tight, or try out single player in the mean time. All hosts will have this same issue. Thank you for your patience.
     
    SCROLL DOWN TO THE BOTTOM FOR THE LATEST UPDATES
  14. Like
    Ryan Pennington got a reaction from JamiBoy in Launch day updates, what we are aware of and working on   
    Please do not create threads asking when the server files will be ready and please also do not create a support ticket.
    We are aware, you will get the latest updates here and here only. Everything will be 100% self managed so you will not need to create a ticket.
    UPDATE 12:38 AM PST: Working on getting SteamCMD and a basic config live so you can update your servers
    To be clear nothing will work until this step is completed. Next we will roll out our Modify Server Config tool with some of the difficult settings. Today will be a very basic iteration of everything.
    Our current issue is SteamCMD not allowing anonymous, typically game devs will open this up at launch (even Palworld devs said, so it must just be a bug) - this may throttle our ability to pull dedicated server files needed. Will keep the updates coming as we have them.
    For now hang tight, or try out single player in the mean time. All hosts will have this same issue. Thank you for your patience.
     
    SCROLL DOWN TO THE BOTTOM FOR THE LATEST UPDATES
  15. Like
    Ryan Pennington got a reaction from jessiejamesray in Launch day updates, what we are aware of and working on   
    Please do not create threads asking when the server files will be ready and please also do not create a support ticket.
    We are aware, you will get the latest updates here and here only. Everything will be 100% self managed so you will not need to create a ticket.
    UPDATE 12:38 AM PST: Working on getting SteamCMD and a basic config live so you can update your servers
    To be clear nothing will work until this step is completed. Next we will roll out our Modify Server Config tool with some of the difficult settings. Today will be a very basic iteration of everything.
    Our current issue is SteamCMD not allowing anonymous, typically game devs will open this up at launch (even Palworld devs said, so it must just be a bug) - this may throttle our ability to pull dedicated server files needed. Will keep the updates coming as we have them.
    For now hang tight, or try out single player in the mean time. All hosts will have this same issue. Thank you for your patience.
     
    SCROLL DOWN TO THE BOTTOM FOR THE LATEST UPDATES
  16. Like
    Ryan Pennington got a reaction from playingwithremy in Launch day.. what to expect   
    We will add server files when they are made public. That's about as specific as an answer as I can give. 
  17. Like
    Ryan Pennington got a reaction from jessiejamesray in Launch day.. what to expect   
    We will add server files when they are made public. That's about as specific as an answer as I can give. 
  18. Like
    Ryan Pennington reacted to Ruger in My New Server will not start.   
    Fixed the issue
  19. Like
    Ryan Pennington got a reaction from tymera in Server not automatically setup after order? Please read!   
    Please create a support ticket.
    Occasionally our automated game server creation does not complete and we must manually set up your game server.
    I do apologize for this inconvenience.
    To keep the forums clean, we will be moving posts to this thread or deleting them if they are related to this issue.
  20. Like
    Ryan Pennington got a reaction from Anoroc in Launch day, what to expect   
    We've added the server mode toggle to the new Modify Server Config tool. Will continue to populate the tool with more of the settings found in ServerGameSettings over the next few days.
  21. Like
    Ryan Pennington got a reaction from Sabbath1972 in More than 4 clan size   
    Yep you'd need to edit the ServerGameSettings.json file. Click the Quick FTP Settings button and you will see where to edit it in your favorite FTP client.

    We'll be adding this vars to our easier to use Modify Server Config tool in the coming days.
  22. Like
    Ryan Pennington reacted to Timothy Weinell in More than 4 clan size   
    Wow, thanks for the speedy response! We appreciate it a lot!
  23. Thanks
    Ryan Pennington got a reaction from Timothy Weinell in More than 4 clan size   
    Yep you'd need to edit the ServerGameSettings.json file. Click the Quick FTP Settings button and you will see where to edit it in your favorite FTP client.

    We'll be adding this vars to our easier to use Modify Server Config tool in the coming days.
  24. Like
    Ryan Pennington got a reaction from bard in Launch day, what to expect   
    We've added the server mode toggle to the new Modify Server Config tool. Will continue to populate the tool with more of the settings found in ServerGameSettings over the next few days.
  25. Like
    Ryan Pennington got a reaction from bard in Launch day, what to expect   
    Password is fixed. PvE toggle goes in FTP for now while we work on getting the config variable added to our control panel (in the next few hours)
    Location of file to edit is /VRisingServer_Data/StreamingAssets/Settings/ServerGameSettings.json
    GameModeType=PvE